HR Administrators - Intenational Services
HR Administrators - International Services Edinburgh - FTC
Change Recruitment Group's client, an established and award-winning brand within its sector, are currently looking to recruit HR Shared Services Administrators to work in our clients International Services Team in Edinburgh City Centre.
This is a fantastic opportunity for talented HR Shared Services Administrators to join a leading Outsourcing organisation, providing support to the International Services Team.
Working within a HR Service Centre environment, this role is responsible for providing a high quality service to our clients. The International Service Centre delivers a high volume of HR transactional services.
Working as part of a team, you will have daily interaction with the client, its employees and external vendors, by email or telephone.
Responsibilities are varied but focus on providing customer service and administration support within agreed timescales and service level agreements.
Key Duties and Responsibilities include:
Being the first point of contact and providing support for all general HR enquiries and responding in a timely and accurate manner
Effectively managing HR Services in boxes and ensuring all tasks are completed within the SLA
Supporting the delivery of a HR Administration service which may include processing:
Off boarding Administration including completion of International Shared Services
Case management for International Staff who are relocating between International offices.
General Inbox Administration
Other general HR Administration tasks within the scope of services for our clients
Updating and maintaining quality data in various client databases
Operating as an effective team member, assisting others and providing training where required
Identifying any potential issues and problems and escalating to the Team Leader as they arise
Proven track record of providing quality customer service in a similar environment
Previous experience working in an administrative environment
Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook
Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
Ability to communicate effectively with clear and concise language verbally and with written correspondence
Desirable Experience / Skills
Previous experience using Workday
Previous experience completing HR Administrative tasks
Previous exposure to HR Service Centre environment
You must be able to pass a Disclosure Scotland & Credit Check to be considered for these roles.
The hours of work will be Monday to Friday; 37.5hrs per week from 7.30am to 17.30pm, a rota is in operation to cover these times.