Section 20 Officer

Experience

1 Knowledge of office administration systems e.g. monitoring systems, phone use, record keeping

2 A significant knowledge of legislation governing leasehold management and service charges.

3 Work effectively in a busy customer focused environment, coping with changing priorities and pressures

4 Prior experience of giving advice/ information to members of the public

Prepare and issue Section 20 consultation notices and major works invoices.

Provide advice/guidance to officers relating statutory consultation requirements and London Borough of Havering's procedures.

Have a significant working knowledge of relevant legislation along with Court and First Tier Tribunals protocols.

Provide advice/information to leaseholders about major works consultation, billing and collection

Maintain performance information

ensuring targets are met and that

appropriate service improvements

are introduced where necessary.

Reply to correspondence/enquiries

and telephone calls in line with

statutory requirements and London

Borough of Havering's procedures

and timescales.

.

Continue to be aware of best practice and changing legislation, and London Borough of Havering policies/procedures.

Take responsibility for decision making including more complex cases

Maintain records and information for

manual or computerised systems

within the office

Provide all relevant information to

officers to assist with responses to

leaseholders or their representatives, in preparation of Section 125 offer notices, resale enquiries and collection of service charges

Prioritise and manage workload with minimal supervision.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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