Customer Service and Sales Advisor
- Recruiter
- Bryman Recruitment
- Location
- Southend-on-Sea
- Salary
- 18000.00 - 22000.00 GBP Annual
- Posted
- 23 Jun 2021
- Closes
- 27 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The Role: Customer Service and Sales Advisor
We're looking for a proactive and tenacious Customer Care Co-ordinator for a highly successful client based in Southend-on-Sea. This is an office-based role involving managing a high volume of current accounts for the business. We're looking for somebody who has strong telephone-based account management experience and who can hold autonomy in their role.
Job requirements;
- Continued communication with allocated clients, focusing on providing superb levels of service to meet and exceed customer needs
- Being proactive at every stage of the process, thinking above and beyond clients' requirements
- Looking at developing new relationships with clients to maximise the return
- Keeping a track of customer data to look at trends and provide information for management for sales planning purposes
- Responding to daily customer emails
- Working on the database to maintain accurate customer information and keep this fully updated at all times.
- Experience working in a high-volume telephone account management based role
- A real enthusiasm for your work, for going above and beyond and providing superb levels of customer support
- Excellent communication skills, able to build relationships with ease
- Approachable, positive and helpful at all times
- A team player but also able to work with independence within your role
- Excellent time management and organisational skills, able to work to deadlines
- IT skills with a good 'all round' knowledge of Microsoft Office
The Package
- Salary GBP18,000 - GBP22,000 + Bonus incentive
- Southend-on-Sea based
- Working Monday - Friday either 8:00am - 5:00pm or 9:00pm - 6:00pm
- Holiday entitlement
- Excellent career prospects
- Pension scheme