Telesales Team Leader
Clarity Global Group Ltd is one of the leading Pharmaceutical & Health Distribution services. We work with a number of manufacturers providing storage and distribution, supplying to full line wholesalers, short line wholesalers, pharmacies, GP surgeries and hospitals.
Founded since 1999 we have had huge success over the years, winning numerous awards and most recently in 2020 being recognised in "Pharma Fast 50" as one of the fastest growing businesses.
We have an exciting opportunity for a Telesales Team Leader to join us, and take on the following duties-
* To be responsible for 3 - 6 team members, supporting their growth and nurturing a positive work environment, alongside the existing manager
* Successfully manage your own list of accounts, and to increase the team's client base and revenues by increasing our market share with existing and new business
* Resolution of enquiries, complaints and request for services
* Supervise the team, allocating team members to specific tasks so that they are optimising best use of time and skill
* Ensure that the team follows established procedures for each task and process/request including logging, processing and progress chasing enquiries
* Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction
* Responsible for the everyday running of the team and the solving of immediate customer problems
* Supervise, coach and monitor a team of Telesales executives,
* Organise regular team meetings and monthly appraisal/development meetings
* Motivate, encourage and support levels of cooperation within the team
What we ask in you-
* Previous line management experience
* A lead from the front approach
* An ambitious professional who is looking to seize a golden opportunity
* Demonstrable good written and verbal communication skills
* Able to set and work to tailored key performance indicators and service level agreements
* Possess a thorough understanding of what a Telesales core purpose is, and lead on this
* Demonstrate active listening skills and emotional intelligence at all times
* Believe that honesty and integrity are vital components in a leadership position
* Ability to remain calm when dealing with difficult situations
* Proactive and flexible
* Understanding of the needs for confidentiality and compliance within the telesales environment
* Ability to challenge and inspire growth in others
* Adaptable and comfortable with change and able to lead this
What we will offer you-
* Company benefits
* Commission structure
* Incentives
* Career progression path
* Stylish new office
* On-site parking
If you believe this role could be a good match, do get in touch. We look forward to hearing from you
Founded since 1999 we have had huge success over the years, winning numerous awards and most recently in 2020 being recognised in "Pharma Fast 50" as one of the fastest growing businesses.
We have an exciting opportunity for a Telesales Team Leader to join us, and take on the following duties-
* To be responsible for 3 - 6 team members, supporting their growth and nurturing a positive work environment, alongside the existing manager
* Successfully manage your own list of accounts, and to increase the team's client base and revenues by increasing our market share with existing and new business
* Resolution of enquiries, complaints and request for services
* Supervise the team, allocating team members to specific tasks so that they are optimising best use of time and skill
* Ensure that the team follows established procedures for each task and process/request including logging, processing and progress chasing enquiries
* Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction
* Responsible for the everyday running of the team and the solving of immediate customer problems
* Supervise, coach and monitor a team of Telesales executives,
* Organise regular team meetings and monthly appraisal/development meetings
* Motivate, encourage and support levels of cooperation within the team
What we ask in you-
* Previous line management experience
* A lead from the front approach
* An ambitious professional who is looking to seize a golden opportunity
* Demonstrable good written and verbal communication skills
* Able to set and work to tailored key performance indicators and service level agreements
* Possess a thorough understanding of what a Telesales core purpose is, and lead on this
* Demonstrate active listening skills and emotional intelligence at all times
* Believe that honesty and integrity are vital components in a leadership position
* Ability to remain calm when dealing with difficult situations
* Proactive and flexible
* Understanding of the needs for confidentiality and compliance within the telesales environment
* Ability to challenge and inspire growth in others
* Adaptable and comfortable with change and able to lead this
What we will offer you-
* Company benefits
* Commission structure
* Incentives
* Career progression path
* Stylish new office
* On-site parking
If you believe this role could be a good match, do get in touch. We look forward to hearing from you