Claims Negotiator

Summary

To deal with all aspects of both first party and third party claims including, but not limited to; customer claims, third party damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.

Key Responsibilities:

Manage individual first and third party claims from cradle to grave to successful conclusion.
Negotiate settlement of claims in a proactive & cost effective manner.
Provide an A class claims service to both first and third parties.
Monitor individual claims on a daily basis, controlling the overall claims costs.
Intervene on individual claims in order to keep claims costs to a minimum, this will include intervening and providing claimants with a replacement hire vehicle via our panel supplier.
Attend relevant market forums.
Contribute to plans for managing all aspects claims issues that arise from time to time.
Be aware of market developments regarding credit hire, credit repair and third party damage claim management.
Ensure awareness of TCF and how customers are managed.
Ensure awareness and understanding of Financial Crime.

Knowledge and Experience/ Skills/Personal Qualities

Previous experience in dealing with first and third party damage, including credit hire claims including subrogated recoveries
A reasonable level of understanding of the MIB, RTA and Article 75 status
A basic understanding of the Civil Procedure Rules
A high level of understanding for both the ABI GTA/Non GTA credit hire processes
Experience in negotiating litigated claims
Ideally you will either be Cert CII qualified or working towards this qualification
Work on own initiative ?? Communicate effectively
Priorities workload
Meet deadlines
Multi-task
Communicate effectively
Work on own initiative
Use the in house systems
Work on own initiative
Identify problems & communicate accordingly
Manage time effectively
Comply with FCA and audit requirements
Escalate any conflicting work requests