Customer Service Assistants
- Recruiter
- Confidential
- Location
- Abingdon
- Salary
- pro rata
- Posted
- 22 Jun 2021
- Closes
- 20 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
A fantastic opportunity has arisen to support a global scientific organisation with head offices in Abingdon, in their customer services team.
The company is going through a huge system implementation process so need additional support for a period of 8 months to cover business requirements.
Your role would entail
Be the point of contact for incoming sales enquiries by telephone, email and "liveagent"
Processing of sales orders received by email, postal orders, and ecommerce in an accurate and efficient manner to ensure minimal errors occur.
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage nontechnical complaints that are received.
Manage backorder process to ensure customers are kept informed of any date changes.
Manage new account process and documentation required.
Ensure customer database is regularly updated and all information logged.
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
Gain a basic level of key product knowledge.
Represent the company and maintain a professional manner at all times.
Able to work as part of a team to achieve the overall goals but have the motivation to be selfdriven to deliver exceptional customer service at every point of customer and interdepartmental contact.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
Minimum Requirements/Qualifications:
GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment
Fluent written and spoken English is essential
Possess excellent IT skills, including experience of working with ERP/CRM platforms.
Personal Qualities and attributes:
Ability to demonstrate a passion for customer service
Excellent telephone manner
Exceptional attention to detail, time management, and organizational skills
Excellent written and verbal communication skills in English
Ability to perform a wide variety of tasks and multi-task efficiently
Professional demeanour
Enjoy working as a team to deliver results, learn and share knowledge
Ability to remain calm under pressure
Ability to handle complaints and difficult situations
Flexible attitude to cover work as required.
Ability to work in a fast-paced environment
The company is going through a huge system implementation process so need additional support for a period of 8 months to cover business requirements.
Your role would entail
Be the point of contact for incoming sales enquiries by telephone, email and "liveagent"
Processing of sales orders received by email, postal orders, and ecommerce in an accurate and efficient manner to ensure minimal errors occur.
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage nontechnical complaints that are received.
Manage backorder process to ensure customers are kept informed of any date changes.
Manage new account process and documentation required.
Ensure customer database is regularly updated and all information logged.
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
Gain a basic level of key product knowledge.
Represent the company and maintain a professional manner at all times.
Able to work as part of a team to achieve the overall goals but have the motivation to be selfdriven to deliver exceptional customer service at every point of customer and interdepartmental contact.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
Minimum Requirements/Qualifications:
GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment
Fluent written and spoken English is essential
Possess excellent IT skills, including experience of working with ERP/CRM platforms.
Personal Qualities and attributes:
Ability to demonstrate a passion for customer service
Excellent telephone manner
Exceptional attention to detail, time management, and organizational skills
Excellent written and verbal communication skills in English
Ability to perform a wide variety of tasks and multi-task efficiently
Professional demeanour
Enjoy working as a team to deliver results, learn and share knowledge
Ability to remain calm under pressure
Ability to handle complaints and difficult situations
Flexible attitude to cover work as required.
Ability to work in a fast-paced environment