IT Network Support Manager - Harwich, Essex, UK

Surya Foods is one of the largest suppliers of authentic world foods in the UK and the company behind the fastest growing rice brand, Laila - part of the rapidly expanding, family run Flying Trade Group (FTG) which boasts an annual UK turnover in excess of GBP160-million, operating in over 30 countries.

We supply 100's of products into supermarket giants Tesco, Asda, Sainsbury's, Morrisons, Aldi, Lidl, Co-Op, Iceland. We supply key customers such as Bestway, Brakes and Bidfood in our every growing food service channel. We also supply over 1000 independent retail accounts across the UK which is the heartbeat of our business, as well as our recently created online store selling over 2000 SKU's. With rapid expansion plans over next 3 years, we are planning on launching another 100 SKU's this year, bringing new products and innovation to every sales channel. We are dramatically expanding our business with new capacity, new manufacturing capability and a much bigger commercial, marketing and buying team.

To facilitate this growth, we are seeking, on a permanent basis a Network Support Manager, reporting to the Managing Director to develop, design and deliver infrastructure projects across the group that will ensure technology keeps pace with the future aspirations of the business as well as prioritising more immediate tactical projects to resolve issues or risks to service continuity.

This will be a hands on role in an expanding IT team and will encompass all aspects of IT and network support for a diverse group of companies with their own objectives, challenges and goals. A calm, logical and customer focused approach with an open honest communication style is a must. Working closely with the Network Administrator and wider support team to provide appropriate support, advice and guidance to our users across all our sites.

The Role

The successful applicant will assist in support of all sites across the group, therefore will be required to have a clean driving license and a willingness to travel to our sites as and when required to assess the IT estate, plan future enhancements or resolve immediate issues. A company pool car will be provided on an ad-hoc basis for this travel at no expense to the successful applicant therefore applicants should possess a full clean driving licence.

Due to the nature of the role and impact IT outages may have on business areas, occasional evening and weekend support may be required to deliver effective support in the event of a failure or as part of scheduled preventative maintenance work.

Key Accountabilities / Skills:

• Provides IT support, training, and orientation for new technology users
• Offer troubleshooting, support, and repair guidance when IT equipment or networks malfunction
• Provides phone, video conference, remote session, or in-person support, depending on user location and nature of support requirement
• Ability to ask directed questions regarding equipment and networks to effective assess IT issues, escalates and engages partners as necessary
• Assists Network Administrator with fault finding and onsite activities to resolve issues
• Assists wider teams across the business to enable IT resource to be used most effectively
• Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
• Maintains records of hardware and software inventory
• Assists with maintaining information security through controlled hardware or software installation and staff education
• Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
• Takes account of business impacts, prioritising tasks and resources accordingly
• Stays updated regarding new technology through industry news, alerts and bulletins
• Works with Managing Director to drive greater efficiency, reliability and security of infrastructure services

Experience:

• Windows Server 2008(+R2)/2012(+R2)/2016/2019
• Office365 Windows Desktop (7/8/8.1/10)
• Active Directory / Group Policy
• DNS / DHCP
• IIS & Certificate Services
• Network configuration - Firewall, Routing, VPN etc.
• WiFi networks and Cellular Technologies
• Voip Telephony Exposure
• VMWare & Veeam
• Appreciation of Information Security & GDPR
• Desktop AV solutions and management
• Hardware and software fault finding and resolution

About You:

• 5 Years in client-facing hands-on technical role (Required)
• Excellent verbal & written communication skills (Required)
• Positive / can-do attitude & confident dealing with stakeholders at all levels
• Passion for IT, technology, fault finding and resolution
• 5 or more GCSE's including English & Maths
• Full driving licence for regular visits to sister sites (Required)
• Occasional flexibility with working days/hours (Required)

Benefits:

• Free Parking
• Company Pension Scheme
• Staff benefits after 6 months service

If you have the necessary skills and experience and want to work in a expanding IT team providing solutions for our diverse user base in a growing Company, then we would love to hear from you.