Global Infrastructure Operations Analyst

Systematix is currently looking for a Global Infrastructure Operations Analyst help with the implementation of a diverse global IT Operations network, for one of the world's leaders in Life Sciences technologies.

This is 100% remote opportunity - 6 month contract (Inside IR35)

Key Notes:

• 3+ year experience providing end user desktop support
• 3+ year experience of PC applications / operating systems / hardware
• Experience handling a global service desk
• Fluency in German is a very strong asset

ABOUT THE PROJECT

Our client is one of the world's leading Life Sciences, with offices around the globe. Working as Infrastrucutre Operations Analyst for the Client technologies division, you will be responsible for providing support for Global IT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.

Your responsibilities in the role will be:

• Providing user and administrative support for IT systems, applications and Infrastructure
• Providing technical guidance to users and management for IT related issues and queries
• Performing maintenance and troubleshooting of all relevant hardware, software and systems
• Performing routine IT operation tasks (ex: backups)
• Configuration, installation & deployment of IT equipment and related peripherals
• Ensuring appropriate IT related procedures are enforced
• Developing a working knowledge of department specific applications
• Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness
• Logging into and using telephone and computer based Service Desk system to record all support activities
• Logging into and providing support to the IT Hotline
• Contributing to meeting the departmental key performance indicators
• Providing training to end user community as required

ABOUT THE QUALIFICATIONS

• Associate's Degree in Information Technology (or equivalent)
• Up-to-date professional IT certification
• 3+ year experience of providing end user desktop support
• 3+ year experience of PC applications / operating systems / hardware
• Good knowledge of IT hardware and associated peripherals
• Good knowledge of Microsoft operating system and Office applications
• Ability to use technical documentation and diagnostic tools to solve hardware and software problems
• Ability to work as part of a team
• Good judgement and strong analytical skills as well as follow-up and organizational skills
• Strong written and verbal communication skills
• Fluency in German is a very strong asset

ABOUT THE ROLE

This is a 6-month contract to hire role to be performed remotely in the western European time zone.

ABOUT SYSTEMATIX

Systematix is one of North America's largest privately owned National Consulting and Resourcing firms. We provide the highest calibre consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.