Lettings Administrator

22 Jun 2021
01 Jul 2021
Contract Type
Full Time
Salary: GBP8.91 with the opportunity to earn up to 50p extra per hour with our sizzling summer incentive across our parks peak weeks - creating the opportunity to earn even more. . Full terms and conditions apply. Role Purpose The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas - availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes. Key Responsibilities Effectively and consistently deliver the Letting Owner Touch Points Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding. Reacts to feedback and works with the wider park team to respond quickly to address areas for improvement. Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs. Monitors advocacy, Welcome back Surveys and Qlikview Dashboard, supporting the creation of action plans with the wider Park team to address opportunity areas for improvement Influence the GM and other HOD's to put in place action plans to address shortfalls or opportunities in Owner experience relating to Lettings Complete relevant administrative tasks including, , safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members Has a thorough knowledge and understanding tasks for own department. Expertise •Must be highly competent (and confident) in computer and IT systems. •Evidence of previous administrative roles. •Able to present information confidently at all levels. The benefits of working with us: Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too. Competitive rates of pay Accommodation available in many of our parks if you don't
live locally 50% off food in our restaurants and take away every shift you
work Regular team incentives with great rewards Opportunity to earn GBP300 or more when you refer a friend to
join our great team Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels 20%
off in our shops and venues Free
use of Pool, Gyms and many other Leisure facilities Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases Team
Member of the Month Awards Instant
Recognition schemes with great rewards through our busiest times Long
Service awards for permanent team members Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.

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