Client Delivery Manager - Beauty Projects

Recruiter
Confidential
Location
Macclesfield
Salary
22000.00 - 30000.00 GBP Annual
Posted
22 Jun 2021
Closes
20 Jul 2021
Sectors
Health & Beauty
Contract Type
Permanent
Hours
Full Time
We are looking for a Client Delivery Manager to work primarily on Beauty Projects.

You will be responsible for delivering projects on behalf of our beauty clients, managing the life cycle of projects within industry-leading retailers.

Picture this. A big beauty brand has a huge update taking place in health and beauty retailers.

Momentum is responsible for taking clients' concepts and vision through to implementation, making their latest products and brands look great in-store.

Other than the operational elements, we are serious about providing great customer service to these brands, they're really important to us. We're more than just a supplier to these brands, we're a partner, an extension of their team, the people that make things happen in-store for them. If you think this is something that you would be great at, apply now!

Our mission is to create a world in which brands and retailers can manage their physical retail projects seamlessly, with minimal environmental impact.

We want you to support our vision and help us to drive our company forward.

An equal and empowering workplace

At Momentum, we are constantly evolving and pushing to be better. We believe that everyone should have the opportunity to grow, develop and be supported. We are open to all kinds of applicants, and encourage anyone that feels they meet the above criteria to apply, regardless of gender, race, sex, sexual preference, disability or religious views.

Purpose:

To take responsibility for ensuring all allocated accounts and/or clients projects are completed on time, to budget and to the client's satisfaction. To liaise with the client where appropriate and build client relationships in order to proactively manage projects. To plan future projects effectively so that client KPI's are achieved and operational activities are planned and implemented to deliver exceptional client support in the most cost effective manner.

Key Accountabilities:

Customer Service / Client Management

Responsible for meeting and exceeding the client expectations by ensuring excellent project delivery as the key operational contact by understanding the detail of the client's needs.

Commercial/ Financial

Ensure the margin for the quote model is met or exceeded by using excellent planning and negotiation skills

Implementation

Responsible for ensuring 'Right First Time' delivery of all projects, supported by completing clear, relevant and timely reporting for the client and management

Process/ Procedures

Responsible for ensuring the timely completion of the steps of the project management process from set up to completion

Communication

Responsible for completing regular accurate communication (verbal & written) with the client (daily/weekly) to ensure project status and updates are provided

People Management / Team working

Responsible for managing any assistants or temporary staff on projects to ensure they have clear instructions and deliverables

Innovation/ Development

Responsible for reviewing the routine processes to ensure they are as efficient as possible and fit for purpose.

Customer Service / Client Management:

Build strong client relationships as the main operational point of contact for your allocated accounts and/or clients.

Provide key information to the client prior to the project going live and then ongoing as requested within agreed timescales.

Ensure that client expectations are managed effectively with the aim to always exceed expectations where possible.

Manage any client/store employee/worker/subcontractor/office complaints in relation to your allocated account(s) effectively and in a timely fashion.

Maintain comprehensive knowledge & full visibility of the client and their requests and/or forthcoming works and share with the RMC.

Ensure excellent product/account knowledge.

Ensure client SLA and Support Team Guidelines are fulfilled at all times

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