111 Health Advisor - Bank Contract

Role Type - Bank, Variable hours

Location - Stoke Gifford, Bristol

Salary - GBP9.89/hour

Are you a student looking for summer work to fit around your studies? Or looking for flexible bank role to fit around your other commitments?

We are looking for 111 Health Advisors to join our busy NHS 111 Call centre in Bristol/Ipswich on a bank basis to support during the summer - we can also offer shifts around your other holiday times too, so this could be the flexible role for you!

About the role

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. You will need to be able to think on your feet. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

You will need to be able to commit to an average of 16 hours per week once you have completed your training and you can benefit from flexible shifts including evenings and weekends.

About You

You will have excellent communication skills, telephone manner and an ability to work effectively under pressure. With good organisational, admin and IT skills we are looking for people who can commit to either a full time or part time training course and have a willingness to learn new skills.

Training and Support

NHS 111 is the 24/7/365 non-emergency telephone service providing patients access to the most appropriate urgent care service for their needs without the need for repeated assessment. NHS 111 is designed to improve and simplify access to non-emergency health care by providing access to a full range of services including referrals into community, primary and secondary care services.

In order to use the NHS 111 Pathways system and work as a Health Advisor, you'll need to undertake our extensive training programme in June so you are fully trained to support the 111 service through the summer. This includes completing and passing assessments.

We have two options for the initial NHS Pathways training, starting on various dates in June, the options are:

Full Time - Monday - Friday, 9am - 5pm (lasting for 4 weeks)

Part Time - Sat & Sun, 9am - 5pm & Tues, Weds and Thurs evenings 6pm - 9:30pm (lasting for 5 weeks)

We will provide you with a workbook prior to starting the training which will allow you get a head start in understanding what you'll be learning in your training.

Working at Practice Plus Group

When you're part of the Practice Plus Group team, you don't just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits including 33 days leave (pro-rata, including bank holidays), Company Pension scheme, Life assurance, cycle to work scheme, contribution towards eye test and glasses, employee perks scheme, career development opportunities and access to our bespoke e-learning system. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

Applicants must have the right to work in the EU.

We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.