Customer Service Advisor Redress

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.

As a Customer Service Advisor (Redress), you will be responsiblefor providing a range of high quality customer services ensuring these meet the needs of customers and taking advantage of all lead generation and cross-selling opportunities.

Core Responsibilities

• Carry out a variety of customer services within a given specialism, bot accurately and to the customers satisfaction
• Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels.
• Handle the more demanding/unusual queries/work
• Provide support, guidance and encouragement to other team members, assisting in their training where appropriate
• Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met
• Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised
• Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate.
• Deal with rectifications and remediation with the customers.
• Answering phone lines, customer queries, reissuing redress to different names, validating the customer.

Customers are at the heart of everything that Lloyds Banking Group do. You could have a role to play in supporting their customers.

Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

Interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!) . Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you've completed to talk you through the role in more detail let you know what happens next!