Senior UX Designer

Who we are

Since 2001 thinkmoney has been helping customers stay on top of their finances. We've changed a fair bit since then, and we're growing and developing new things faster than ever. But one thing hasn't changed, our commitment to looking after our customers.

For ten consecutive years we've held a four star Fairbanking mark to recognise that we help customers manage money well. The brilliant service our customers receive has also earned us a 4 star rating on Trustpilot.

In December 2019 we won out latest award for Best Use of IT in Retail Banking at the 20th Banking Tech Awards, highlighting our innovation and digital transformation skills. For more information, please visit our LinkedIn page.

Our digital teams are constantly developing new app features based on real customer feedback, and our customer service teams are here to support customers who need that human touch.

We have a casual dress code and a relaxed and informal office environment, with an inclusive culture that recognises diversity.

Personal Qualities and Cultural Fit

We work fast and to a high standard. The only way to constantly deliver in a time of great change is to ensure collaboration between people and departments.

We look for people who are intellectually curious as to what is possible, mixed with the pragmatism to understand the operating environment and constraints, be they time, budget or capabilities.

thinkmoney continues to be successful, so a growth mindset where you build technology solutions that work now, but that have future growth and business needs taken into account is essential. All delivered at a price point that ensures the maximum value for any expenditure.

Role Purpose

As a Senior UX/UI Designer, you will be part of an industry award-winning, forward thinking, cross functional technology team.

Who Should Apply?

• Anyone who wants to work in a Manchester based fintech, a digital bank that wins awards for its technology platforms and customer service.
• Someone who is motivated to change the lives of thousands of customers across the country daily, by making it easier to manage and control their finances, who are otherwise underserved by the banking sector
• Anyone interested in the opportunity to have a massive impact on one of the most ambitious and exciting company's in the UK, by leading the team and introducing progressive design thinking
• A person excited by our journey, as we continue transforming rapidly into a digital company, with this role pivotal to continue providing a first-class digital experience to our customers
• Someone who wants a high level of personal responsibility
• A person that is comfortable having a high level of visibility to the most senior people in our business, with an ability to influence decisions

Role and Responsibilities

• Respond to design briefs and always look for opportunities to improve user journeys
• Creating research strategies/approaches and lead the "Discovery" process when tackling customer problems.
• Utilise data and customer insight to inform and validate design thinking.
• Propose and create mock-ups, scamps & prototypes to support ideation.
• Facilitating workshops alongside product owners and other business leads.
• Proven experience of audience modelling and developing design personas
• Design for marketing campaigns, specific product journeys and other brand projects
• Communicate project updates to key stakeholders
• Continue to develop your own skills in relation to software and digital platforms
• Stay on top of the latest design trends

Specific UX/UI Focus Areas of Work

• Product Discovery- Implementing methodologies to collaborate and align teams across the business. You will have to dig deep and obsess over our customers problems to really understand our customers' problems and work on the right products and solutions.
• Holistic User Experience - Someone who thinks about the end to end customer experience, whether it be e-mail comms, web/app, or our customer service teams.
• Prototyping - You need to be a person that builds fast, and gets prototypes built, with prompt feedback from customers.
• User Testing -You will need to agree a feedback process and get it fast to build confidence before investing more into a solution.
• Using data and insights - You will need to use these well to measure, then optimise and guide design thinking, using the data to size up the size of the problem and opportunity.

Essential Skills

• Experience working as a UX/UI designer (in-house or agency)
• Experience of working in an agile environment, alongside product owners, business analysts and developers
• An evident understanding of user-centred design and UI best practices
• Experience of audience modelling and developing design personas
• Proficiency in Sketch, Adobe Photoshop and Adobe Illustrator
• Experience using prototyping software such as Axure, Framer or InVision
• Experience in using tools such as Zeplin or Abstract for handing designs over to development teams
• A basic knowledge of HTML and CSS is beneficial
• Previous use of A/B testing platforms is also an advantage
• Ability to work well under pressure, in a fast-paced environment
• Ability to present your ideas and results to key stakeholders via face-to-face meetings and presentations
• Strong organisation skills and ability to manage your own time

We will expect to see a portfolio that demonstrates your thought processes and passion for design.

Benefits Package

Contributory pension

23 days' holiday rising to 28 days with service

An extra day's leave for your birthday

A paid charity day for you to work somewhere as part of our CSR commitments

Free parking

On-site gym with free personal training

Personal lockers and showers

On-site restaurant with Costa Coffee

Free tea, coffee and fresh fruit

Prayer room

Annual eye test

Employee assistance program