Tenancy Sustainment Officer
- Recruiter
- Confidential
- Location
- Derby
- Salary
- 19000.00 - 22000.00 GBP Annual
- Posted
- 10 Jun 2021
- Closes
- 08 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting opportunity to join our team as a Tenancy Sustainment Officer based in Derby. Joining us on a full-time permanent basis, you will receive a competitive salary of GBP19,000 - GBP22,000 per annum.
Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.
The role of the Tenancy Sustainment Officer is to manage a client caseload, providing support that delivers positive outcomes for both the client and the organisation. You will be responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them.
You will provide front line delivery of a high standard of client support, which is proactive and effective in its implementation to achieve positive outcomes for the client and the organisation. You are also responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. You will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes.
This project is aimed at medium-need complex clients who have repeated failed tenancies or who have found themselves previously homeless and require support to live independently. The clients that we support tend to have complex needs around homelessness, substance misuse, offending and mental health. This is a 40 bed accommodation based service with a mixture of shared and single units. The support that is offered is a flexible approach to meet the clients needs and will focus on harm reduction and trauma informed practice.
Responsibilities as our Tenancy Sustainment Officer will include:
- Participating in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- Providing accurate, concise and clear documentation that is easily understood by clients and to complete the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- Assessing referrals and managing waiting lists
- Completing weekly data returns as required
- Finding practical and creative ways of delivering support in accordance with the ambitions of the client engagement programmes and contractual obligations, aligning positive activities and long-term benefits with the traditional methods of 1-2-1 support
- Taking responsibility for ensuring that assessments of clients, support planning, reviews and exits of their own clients are carried out in a timely fashion, and all paperwork completed accurately and fully, being stored correctly
- Working in partnership with Tenancy & Property Services or the relevant landlord to minimise empty bed spaces (if applicable
- Challenging negativity, inactivity and flawed thinking in a constructive manner
What we're looking for in our Tenancy Sustainment Officer:
- Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors
- At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
- Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
- Understanding of the welfare benefits system and application process
- Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
- An understanding of the social, emotional and vulnerability of the service users supported by this team
- Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
- Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent)
- Computer skills including all Microsoft packages
- Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries
- Excellent communication skills, both written and verbal particularly communication via phone or e-mail
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
- Ability to deliver group work
If you feel you have the skills and experience to join us as our Tenancy Sustainment Officer, then please click apply now! We'd love to hear from you.
A Full UK Driver's license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate.
This role will be subject to an enhanced DBS check
Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.
The role of the Tenancy Sustainment Officer is to manage a client caseload, providing support that delivers positive outcomes for both the client and the organisation. You will be responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them.
You will provide front line delivery of a high standard of client support, which is proactive and effective in its implementation to achieve positive outcomes for the client and the organisation. You are also responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. You will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes.
This project is aimed at medium-need complex clients who have repeated failed tenancies or who have found themselves previously homeless and require support to live independently. The clients that we support tend to have complex needs around homelessness, substance misuse, offending and mental health. This is a 40 bed accommodation based service with a mixture of shared and single units. The support that is offered is a flexible approach to meet the clients needs and will focus on harm reduction and trauma informed practice.
Responsibilities as our Tenancy Sustainment Officer will include:
- Participating in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- Providing accurate, concise and clear documentation that is easily understood by clients and to complete the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- Assessing referrals and managing waiting lists
- Completing weekly data returns as required
- Finding practical and creative ways of delivering support in accordance with the ambitions of the client engagement programmes and contractual obligations, aligning positive activities and long-term benefits with the traditional methods of 1-2-1 support
- Taking responsibility for ensuring that assessments of clients, support planning, reviews and exits of their own clients are carried out in a timely fashion, and all paperwork completed accurately and fully, being stored correctly
- Working in partnership with Tenancy & Property Services or the relevant landlord to minimise empty bed spaces (if applicable
- Challenging negativity, inactivity and flawed thinking in a constructive manner
What we're looking for in our Tenancy Sustainment Officer:
- Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors
- At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
- Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
- Understanding of the welfare benefits system and application process
- Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
- An understanding of the social, emotional and vulnerability of the service users supported by this team
- Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
- Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent)
- Computer skills including all Microsoft packages
- Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries
- Excellent communication skills, both written and verbal particularly communication via phone or e-mail
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
- Ability to deliver group work
If you feel you have the skills and experience to join us as our Tenancy Sustainment Officer, then please click apply now! We'd love to hear from you.
A Full UK Driver's license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate.
This role will be subject to an enhanced DBS check