Collections Representative (Financial Services)

18855.00 - 20505.00 GBP Annual
21 Jun 2021
19 Jul 2021
Contract Type
Full Time
Collections Representative (Financial Services)

GBP18, 855 - GBP20,505 basic + additional GBP7,000 per year in bonuses

Yearly Salary Increases / Combined office and home working

Start Date: 5th July 2021

We are looking for experienced financial services based Customer Service Advisors who want the opportunity to join a business who pride themselves on a fair, effective, and human approach to debt resolution.

Not only will you become a pivotal part of an already thriving business, you will also benefit from being treated with respect, rewarded for your contribution, and given endless incentives including:

6 weeks of fully paid training when you join the business on everything you need to know
Weekly raffle tickets and award incentives
Employee and team of the month competitions
Companywide events and surprises throughout the year
A smile club allowing you time off the phones to get involved in arranging team activities
You can buy or sell an additional 5 holidays per year
A maximum of 30 days holiday to be taken in an annual period
Annual People Awards
Maternity and Paternity leave for everybody
Volunteering days allocated for you to support a charity of your choice
An additional half a day paid holiday to support your child's first day in school/graduation
An additional half a day paid holiday if your ever moving house
A monthly bonus scheme based on quality of calls allowing you to earn more money
A salary review every year allowing you to move anywhere up to GBP24,000 as a basic salary
The opportunity to move into Floor Walking, Training, Mentoring New Starters, Team Leading and Managerial positions
Statistically Over 80% of the management team have all progressed into their roles

All we require from you is the ability to build strong relationships whilst providing empathy and understanding to your customers needs. You will speak to customers with a wide range of vulnerabilities and financial difficulties, providing solutions to their debts and setting up affordable repayment plans.

This is a business priding themselves for doing the right actions for their customers, therefore you will work on behalf of them and what they can afford. You 'll support clients from the banking sector such as HSBC, Lloyds, and RBS in collecting defaulted payments for credit cards and loans they have given out.

This is a role where you will achieve an amazing sense of job satisfaction dealing with real emotions and circumstances- making a genuine difference to a customer's life!

For an opportunity to be interviewed please apply or send your CV to (url removed)