Lettings Officer
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- 13.47 - 16.33 GBP Hourly
- Posted
- 27 May 2021
- Closes
- 24 Jun 2021
- Sectors
- Surveying & Property
- Contract Type
- Contract
- Hours
- Full Time
We have an exciting opportunity for a Lettings Officer to join our busy offices based in Cambridge on a temporary basis for 9 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at GBP13.47 - GBP15.33 p/h.
As the Lettings Officer, your main duties will include:
Ensure all vacant homes are re-let efficiently and in line with the Council's policies, practices, and procedures, Choice Base Lettings, and performance targets.
Be responsible for the void management and tenancy start-up for all City Council's properties including liaising with the internal Voids team to minimize void times and maximizing income through sustainable tenancies.
Work closely with City Homes to re-let properties effectively and minimize the rental income loss, ensuring they are re-let within the performance targets.
Provide a high level of customer service including assisting tenants moving in and out of Council properties and offering customer advice and information about other aspects of tenancies.
Support applicants on the register who require disabled adapted properties
Liaise with the Finance Team regarding all matters with a financial implication
Build relationships with another specialist (statutory and non-statutory) support services.
Effectively promote the Council's Tenants Contents Insurance scheme and garages to let
Respond to correspondence from a variety of sources e.g., tenants; Councillors; MPs, solicitors, and advice agencies (including investigating and resolving customer complaints) ensuring the Council's timescales are met.To be successful for this Lettings Officer post you will need to have:
Practical experience of working in a large social housing provider.
Demonstrable experience of working in tenancy management or in similar enforcement or community development role
Experience in visiting customers/clients in a face to face in a service setting
Experience of visiting customers/clients within their own environment e.g. home which may be outside of normal working hours - lone working
Knowledge of welfare benefits and up to date benefits legislation
Experience in needs/risk assessment and support planning
Familiarity with working with financial procedures and processes
Operational understanding of relevant Housing Law
Demonstrable awareness of housing management best practice121 Jobs is acting as an Employment Business in relation to this vacancy
As the Lettings Officer, your main duties will include:
Ensure all vacant homes are re-let efficiently and in line with the Council's policies, practices, and procedures, Choice Base Lettings, and performance targets.
Be responsible for the void management and tenancy start-up for all City Council's properties including liaising with the internal Voids team to minimize void times and maximizing income through sustainable tenancies.
Work closely with City Homes to re-let properties effectively and minimize the rental income loss, ensuring they are re-let within the performance targets.
Provide a high level of customer service including assisting tenants moving in and out of Council properties and offering customer advice and information about other aspects of tenancies.
Support applicants on the register who require disabled adapted properties
Liaise with the Finance Team regarding all matters with a financial implication
Build relationships with another specialist (statutory and non-statutory) support services.
Effectively promote the Council's Tenants Contents Insurance scheme and garages to let
Respond to correspondence from a variety of sources e.g., tenants; Councillors; MPs, solicitors, and advice agencies (including investigating and resolving customer complaints) ensuring the Council's timescales are met.To be successful for this Lettings Officer post you will need to have:
Practical experience of working in a large social housing provider.
Demonstrable experience of working in tenancy management or in similar enforcement or community development role
Experience in visiting customers/clients in a face to face in a service setting
Experience of visiting customers/clients within their own environment e.g. home which may be outside of normal working hours - lone working
Knowledge of welfare benefits and up to date benefits legislation
Experience in needs/risk assessment and support planning
Familiarity with working with financial procedures and processes
Operational understanding of relevant Housing Law
Demonstrable awareness of housing management best practice121 Jobs is acting as an Employment Business in relation to this vacancy