Customer Account Manager

An exciting opportunity has arisen for a Customer Account Manager to join our client, a leading global FMCG company with Brands such as Dove, Knorr, Persil & Magnum, based at their prestigious facility in Leatherhead (to work from home until COVID-19 restrictions are lifted, with expectation to work from office 2 days per week afterwards). Occasional travel to Nottingham will also be required after COVID-19 restrictions are lifted.

This is a full-time temporary role for a period of 4 months, working a 36.25-hour week, to start ASAP. This role is paying up to GBP48,000 per annum, pro rata, depending on experience.

The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

Love what you do: As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth.
Love your customer: You will lead the Customer/UL relationship within your categories - driving growth via strategic alignment and negotiation.
Do what you say: Drive the JBP, executing the agreed yearly plan setting up a strong ambition and agreement
Own it: Leverage our brand assets and CCBT structure to deliver new and exciting innovation and activation.
Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

Responsibilities:

Build strong and sustainable customer relationships
Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with Category Managers and Shopper Marketing
Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team

Accountabilities:

Manage the customer P&L for relevant categories and the overall level of customer investment
Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
Manage accruals and pricing accurately and efficiently
Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
S&OP Forecasting
Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
Business Planning, sales updates, in store tracking, price claim management etc)
Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts

Key Requirements:

Must be an experienced Customer Account Manager, preferably with experience of Beauty/Personal Care.
Must be marketing driven and passionate about activating brands.
Prior commercial experience and exposure of full P&L.
Must be comfortable working within a team environment