Client Support Officer - Police
- Recruiter
- Confidential
- Location
- Northallerton
- Salary
- 10.50 - 12.34 GBP Hourly
- Posted
- 21 Jun 2021
- Closes
- 19 Jul 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Contract
- Hours
- Full Time
Service Care Solutions are looking for a HR Client Support Officer to work on a full-time contract in Northallerton with a local Police Force.
The Support Officer is responsible for providing excellent customer service and supporting the Estates department by providing a first point of contact from internal and external customers
Responsiblities:
- Ensure the service is delivered in line with specific targeted customer service levels, health and safety standards and legislation.
- Dealing with customer and colleague enquiries and support these courteously, proactively and efficiently
- Work effectively with colleagues and line management in achieving customer service and expectations
- Ensure that quality and value for money are considered in supporting the management of the estate
- Investigating, collating, presenting, reporting on and maintaining service desk information.
- Use and develop administrative and financial processes and procedures, to ensure effective and efficient administration in order to provide a quality customer service. - Maintain internal customer relationships and expectations to ensure that an efficient Estates service desk function is provided
Experience:
- You will have excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of diverse and demanding customers across a variety of platforms.
- You will build effective working relationships at all levels, and support a broad range of diverse internal and external stakeholders who require an exemplary service. - You will be able to demonstrate how you work proactively and collaboratively in a team, with personal credibility, in order to provide a quality level of service
- You will be competent in administration and proficient in the use of Microsoft Office and IT systems
- You will have a high level of attention to detail and be comfortable with producing and presenting accurate data and information.
- Ideally you will have experience in the areas of facilities management, customer service, business support.
Roles will be subject to national security checks, so it is advised that applicants have a clean DBS history, and have resided in the UK for at least the last 10 years.
If this looks like something you could be interested in, please don't hesitate to call Martin Cookson on (phone number removed)
The Support Officer is responsible for providing excellent customer service and supporting the Estates department by providing a first point of contact from internal and external customers
Responsiblities:
- Ensure the service is delivered in line with specific targeted customer service levels, health and safety standards and legislation.
- Dealing with customer and colleague enquiries and support these courteously, proactively and efficiently
- Work effectively with colleagues and line management in achieving customer service and expectations
- Ensure that quality and value for money are considered in supporting the management of the estate
- Investigating, collating, presenting, reporting on and maintaining service desk information.
- Use and develop administrative and financial processes and procedures, to ensure effective and efficient administration in order to provide a quality customer service. - Maintain internal customer relationships and expectations to ensure that an efficient Estates service desk function is provided
Experience:
- You will have excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of diverse and demanding customers across a variety of platforms.
- You will build effective working relationships at all levels, and support a broad range of diverse internal and external stakeholders who require an exemplary service. - You will be able to demonstrate how you work proactively and collaboratively in a team, with personal credibility, in order to provide a quality level of service
- You will be competent in administration and proficient in the use of Microsoft Office and IT systems
- You will have a high level of attention to detail and be comfortable with producing and presenting accurate data and information.
- Ideally you will have experience in the areas of facilities management, customer service, business support.
Roles will be subject to national security checks, so it is advised that applicants have a clean DBS history, and have resided in the UK for at least the last 10 years.
If this looks like something you could be interested in, please don't hesitate to call Martin Cookson on (phone number removed)