Customer Service Advisor
- Recruiter
- Confidential
- Location
- Liskeard
- Salary
- Competitive
- Posted
- 21 Jun 2021
- Closes
- 19 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The Role
We have an exciting opportunity for an enthusiastic Customer Service Advisor (Sales & Distribution) to join out Jewson Team, based in Liskeard. You will support in maximising profitability through building successful working relationships with customers, colleagues, and suppliers delivering excellent customer service whilst maintaining a safe environment that is in line with company policies and procedure.
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel welcome, then we would love to hear from you!
Hours: 27.5 hours a week, with option for overtime!
Key Responsibilities:
Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
Developing new customer accounts and lapsed accounts
Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
Ensuring all customer orders are fulfilled in a timely fashion
Supporting all Company initiatives
Following plans to continuously improve customer experience
Understanding local market issues and communicate to Manager to support sales growth plans
Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
Deliver key KPIs for your branch
Carry out all cash transactions, refund and till processes accurately
Adhere to all company policies and procedures
Safeguard Company's stock, money and all other Company assets
Enhance the Safety and Wellbeing culture and meet targets
Carry out all cash transactions and till processes accurately and safeguard companies stock, money and all other company assets.
Complete stock take activities
Monitor stock levels and complete the stock management process
Optimise the highest level of returns on sales versus cost of transport
Reduce stock losses when handling product
Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
Manage the escalation of missing/damaged product informationWhat we are looking for in a Customer Service Advisor:
Essential
A basic understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Proactive, flexible and enthusiastic attitude
Demonstrable customer service focus
IT literate
Able to create and maintain successful relationships
Able to handle difficult situations and diffuse conflictDesirable
GCSEs (Or equivalent) - Maths & English
Relevant forklift licence
Experience in a sales/customer focussed role
Market and product knowledge In return you'll get some great benefits???
A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Jewson, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!
Working for Saint-Gobain Brands
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen
We have an exciting opportunity for an enthusiastic Customer Service Advisor (Sales & Distribution) to join out Jewson Team, based in Liskeard. You will support in maximising profitability through building successful working relationships with customers, colleagues, and suppliers delivering excellent customer service whilst maintaining a safe environment that is in line with company policies and procedure.
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel welcome, then we would love to hear from you!
Hours: 27.5 hours a week, with option for overtime!
Key Responsibilities:
Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
Developing new customer accounts and lapsed accounts
Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
Ensuring all customer orders are fulfilled in a timely fashion
Supporting all Company initiatives
Following plans to continuously improve customer experience
Understanding local market issues and communicate to Manager to support sales growth plans
Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
Deliver key KPIs for your branch
Carry out all cash transactions, refund and till processes accurately
Adhere to all company policies and procedures
Safeguard Company's stock, money and all other Company assets
Enhance the Safety and Wellbeing culture and meet targets
Carry out all cash transactions and till processes accurately and safeguard companies stock, money and all other company assets.
Complete stock take activities
Monitor stock levels and complete the stock management process
Optimise the highest level of returns on sales versus cost of transport
Reduce stock losses when handling product
Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
Manage the escalation of missing/damaged product informationWhat we are looking for in a Customer Service Advisor:
Essential
A basic understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Proactive, flexible and enthusiastic attitude
Demonstrable customer service focus
IT literate
Able to create and maintain successful relationships
Able to handle difficult situations and diffuse conflictDesirable
GCSEs (Or equivalent) - Maths & English
Relevant forklift licence
Experience in a sales/customer focussed role
Market and product knowledge In return you'll get some great benefits???
A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Jewson, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!
Working for Saint-Gobain Brands
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen