Neighbourhood Officer ??? Tenancy

Neighbourhood Officer - Tenancy
Letchworth, Hertfordshire
Salary: GBP33,061.00 plus essential car user allowance
Contract: Maternity cover (up to 12 months)
Closing Date: 5th July 2021
Role Purpose
Our client purpose is to help people who are struggling to find a place to live. They help their customers to stay in their homes comfortably, so they can live the life they choose. They have developed a new approach to customer services, income maximisation and flexible, mobile housing management. Your task will be to deliver these ambitions primarily orientated towards providing financial guidance and support to customers. You will work closely and collaboratively with the other Housing teams, Customer Service Centre, Housing Support Team and other partners to achieve the ambitions of the organisation.
Making it happen
You will:
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Provide practical help, support and referrals to their partner agencies for customers who need help with managing their home and tenancy, encouraging customers to access specialist advice as needed
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Monitor and maintain responsibility for estates management ensuring that customers live in communities which they can be proud of.
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Welcome new tenants to their properties by conducting new tenant visits and assisting existing customers by responding to their tenancy related requests.
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Respond and investigate allegations of tenancy breaches and anti-social behaviour, offering interventions and where necessary and keep immaculate notes and evidence for preparation of paperwork for legal action.
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Organise and attend surgeries, drop in sessions, home visits, meetings and events where appropriate. Conduct benefit health checks as required.
A basic must!
Able to:
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Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges their customer groups may experience while upholding group values and making sure they achieve their purpose. You will be specifically enthusiastic about providing support to vulnerable customers.
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Confident in working with their customers to deliver high trust, low effort solutions to their enquiries. To be committed to providing customer service to a high standard, being accountable and passionate about good outcomes for customers and business.
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To have a flexible approach to delivering services and working remotely, able to use your initiative and work independently.
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Be a colleague who is trusted and respected in the team, with the ability to manage their own work and contribute to team objectives.
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Have a full clean UK driving licence and access to vehicle for work
Our clients story
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants' homes and creating the capability to build more affordable housing.
The change reflects how they have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle - to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes settle a great housing association. This doesn't happen by chance - they focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that their colleagues demonstrate every day is what makes them special. They are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making themselves the housing association in Hertfordshire and Bedfordshire.
What our client offer:
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A competitive salary
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Generous holiday allowance
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Stakeholder pension scheme
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Life assurance
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Health care cash plan
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Enhanced maternity, paternity and adoption leave
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Counselling sessions
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Training and development opportunities
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Flexible working
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Corporate performance pay award