Customer Service Specialist
- Recruiter
- Confidential
- Location
- Epsom
- Salary
- Competitive
- Posted
- 21 Jun 2021
- Closes
- 19 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
Our client is one of the leading employers in the area and are seeking an experienced and highly motivated customer focused individual to join their Customer First team on a 9 - 12 month contract.
Job Description:
* Understanding the issues surrounding Vulnerable Customers, and take referral calls from the teams to ensure they are appropriately handled
* Undertaking checks on work completed by the Customer Service teams
* Ensure appropriate standards are being met, and that customer outcomes are appropriate
* Undertake the investigation behind customer complaints
* Assist in the monitoring of queues, call volumes and response times
* Listen to sample calls and provide constructive advice to team members
* Ensure a consistently high quality of calls across the teams
* Understand the principles of Customer First and ensure that these are consistently applied
* Work with the Business Change team to assist with the embedding of any changes
Person Specification
* Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math's & English)
* Previous customer service and call handling experience is essential
* Previous experience of dealing with Vulnerable Customers
* Comfortable providing feedback to teams
* Previous experience of handling incoming telephone calls
* Strong administrative and organisational ability and a keen attention to detail
* Confident, clear and professional telephone manner
Additional Information:
* Based in Epsom
* Up to GBP25,000
* Monday - Friday, 9am - 5:30pm
* Pension Scheme
* BUPA Membership
* Regular Performance Reviews
* Bonus Scheme
* Professional Study Support
* 20 days holiday a year rising to 27 days
* FREE PARKING
We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.
Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal
Job Description:
* Understanding the issues surrounding Vulnerable Customers, and take referral calls from the teams to ensure they are appropriately handled
* Undertaking checks on work completed by the Customer Service teams
* Ensure appropriate standards are being met, and that customer outcomes are appropriate
* Undertake the investigation behind customer complaints
* Assist in the monitoring of queues, call volumes and response times
* Listen to sample calls and provide constructive advice to team members
* Ensure a consistently high quality of calls across the teams
* Understand the principles of Customer First and ensure that these are consistently applied
* Work with the Business Change team to assist with the embedding of any changes
Person Specification
* Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math's & English)
* Previous customer service and call handling experience is essential
* Previous experience of dealing with Vulnerable Customers
* Comfortable providing feedback to teams
* Previous experience of handling incoming telephone calls
* Strong administrative and organisational ability and a keen attention to detail
* Confident, clear and professional telephone manner
Additional Information:
* Based in Epsom
* Up to GBP25,000
* Monday - Friday, 9am - 5:30pm
* Pension Scheme
* BUPA Membership
* Regular Performance Reviews
* Bonus Scheme
* Professional Study Support
* 20 days holiday a year rising to 27 days
* FREE PARKING
We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.
Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal