Korean speaking Customer Service Agent
- Recruiter
- Confidential
- Location
- Oxfordshire
- Salary
- Remote working
- Posted
- 11 Jun 2021
- Closes
- 09 Jul 2021
- Sectors
- Multi lingual
- Contract Type
- Temporary
- Hours
- Full Time
Korean speaking Customer Service Agent
Shift pattern: Monday - Sunday, 4am-1pm or 5am-2pm
We are looking for individuals who are fluent in Korean to manage inbound calls and emails from customers providing a high level of service at all times. This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client.
Customer Service Agent responsibilities:
Managing a high volume of inbound calls and emails on behalf of the client
Make relevant outbound calls if required
Assist customers with their queries in a timely manner
Follow the company's escalation process at all times
Provide support on multiple campaigns in line with work demand
Take full account of tasks, drive your own performance with a good sense of urgency
What we require from you:
Fluent in Korean (written and verbal) is a must
Previous customer service experience
Strong MS Office skills (Excel is essential)
Good attention to detail
Flexible approach to working hours
Shift pattern: Monday - Sunday, 4am-1pm or 5am-2pm
We are looking for individuals who are fluent in Korean to manage inbound calls and emails from customers providing a high level of service at all times. This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client.
Customer Service Agent responsibilities:
Managing a high volume of inbound calls and emails on behalf of the client
Make relevant outbound calls if required
Assist customers with their queries in a timely manner
Follow the company's escalation process at all times
Provide support on multiple campaigns in line with work demand
Take full account of tasks, drive your own performance with a good sense of urgency
What we require from you:
Fluent in Korean (written and verbal) is a must
Previous customer service experience
Strong MS Office skills (Excel is essential)
Good attention to detail
Flexible approach to working hours