Team Leader (Fluent in Urdu & English)
Are you innovative and value the importance of teamwork? If you are organised, work well under pressure, are highly responsible and can adapt to change while juggling tasks then Webhelp has an exciting opportunity for you to step up in your career as a Team Leader in Glasgow. You must be fluent in Urdu and English.
Grow with our fun-loving global community of more than 75,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
You will manage, motivate, guide and lead a dynamic team responsible for sales, customer care, technical support and back-office tasks to achieve targets and strive for excellence.
We are looking for reliable, committed leaders who show empathy and have a contagious positive nature with a passion for helping others and going the extra mile.
If you're ready to show off your proven track record of achieving results, then make your mark by applying today.
What you'll be doing
Managing a team of content moderators
Managing workload in a timely and effective manner
Analysing customer feedback data and presenting recommendations for improvement
Producing business insights
Motivating, encouraging and supporting the team to deliver exceptional customer experiences through great conversations
Asking questions to assess team needs and assist them with challenges
Driving team performance through constant communication and coaching
Answer questions to assist with handling of complaints
Keeping the team updated on individual and team performance as well as any changes during weekly team briefings What you'll need
Verbal and written fluency in English and Urdu (Essential)
Experience building relationships with ability to motivate and encourage a team
Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
Experience of delivering industry-leading customer experience
Excellent communication, listening, analytical and numeracy skills with strong attention to detail
Professional, friendly, fair, patient, consistent, open-minded and approachable while also supporting team members
Proven experience of consistently meeting and exceeding targets
Ability to analyse data and identify trends
Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
Experience handling difficult or challenging situations and conversations
PC literate with a good working knowledge of MS Word and MS Excel
Ability to multi-task and have great organisational skills
Proven experience of working in a fast paced operational environment or contact centre experience (Advantageous)
Experience as deputy team leader, team handling experience or previous experience as a people managerTake this opportunity advance your career with our collaborative team of game-changers
Grow with our fun-loving global community of more than 75,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
You will manage, motivate, guide and lead a dynamic team responsible for sales, customer care, technical support and back-office tasks to achieve targets and strive for excellence.
We are looking for reliable, committed leaders who show empathy and have a contagious positive nature with a passion for helping others and going the extra mile.
If you're ready to show off your proven track record of achieving results, then make your mark by applying today.
What you'll be doing
Managing a team of content moderators
Managing workload in a timely and effective manner
Analysing customer feedback data and presenting recommendations for improvement
Producing business insights
Motivating, encouraging and supporting the team to deliver exceptional customer experiences through great conversations
Asking questions to assess team needs and assist them with challenges
Driving team performance through constant communication and coaching
Answer questions to assist with handling of complaints
Keeping the team updated on individual and team performance as well as any changes during weekly team briefings What you'll need
Verbal and written fluency in English and Urdu (Essential)
Experience building relationships with ability to motivate and encourage a team
Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
Experience of delivering industry-leading customer experience
Excellent communication, listening, analytical and numeracy skills with strong attention to detail
Professional, friendly, fair, patient, consistent, open-minded and approachable while also supporting team members
Proven experience of consistently meeting and exceeding targets
Ability to analyse data and identify trends
Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
Experience handling difficult or challenging situations and conversations
PC literate with a good working knowledge of MS Word and MS Excel
Ability to multi-task and have great organisational skills
Proven experience of working in a fast paced operational environment or contact centre experience (Advantageous)
Experience as deputy team leader, team handling experience or previous experience as a people managerTake this opportunity advance your career with our collaborative team of game-changers