User Researcher - GDS

User Researcher
Newport/Titchfield
3 months
Inside Ir35
DBS Check

Job description
The purpose of this role is to support ongoing development of our Division's products and services, by offering and championing a user/customer view.

Key Responsibilities
*Planning, designing and conducting research sessions to support the design and development of services
*Leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing
* Considering and using the most appropriate research method to test new product and concept developments, including a variety of methods such as usability testing, interviewing, pop up research to ensuring the user needs are fully understood in the service design.
*Working closely with designers, developers and product owners to turn user data into actionable product/service requirements that feed into and influence product direction.
* Designing, Scripting and analysing qualitative and quantitative data through a variety of research methods such as surveys, analytics, in-depth interviews etc.
*Applying the user-centred design principles to product and service design in an iterative development environment
*Communicating research findings to all relevant stakeholders using the most appropriate styles and techniques to inform decision making based on user needs.
*Managing the recruitment of participants, ensuring a representative sample is obtained with accountability for schedules and value for money
*Promoting user-centred design principles and best practice
*Managing research findings such as research reports and video footage to ensure they are accessible by relevant stakeholders.
*Working with the wider user research community to share knowledge and experience
*Conducting research with a range of users with diverse needs with to ensure products and services are accessible and inclusive.

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. They ensure that teams take a user-centred, evidence-based approach to service design and delivery. They develop and assure good user research practice.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.