Engagement & Development Manager

We are Adarma, one of the largest independent security services companies in the UK. As a business formed and run by former senior security leaders, we know our stuff. Which is why our clients include 30% of FTSE 100 organisations from all industry sectors.

The Engagement & Development Manager supports the development of our people, motivates and inspires team collaboration. Tracks progress to ensure focus on attracting top talent, development of new and existing talent to maximise performance and development of skills and capabilities enabling effective retention. Act as part of the wider Engagement Team to accelerate team building, client engagement and client satisfaction.

Responsibilities:

• Support relevant recruitment of top talent and resource requirements. Act as part of the workforce planning virtual team to understand and solve deployment issues.
• Collaborate with the Practice Leads, Recruitment Team and HR.
• Participate in recruitment activities and university liaison.People - Retention
• Manage, develop and engage designated staff groups across multiple customers and practice solutions, maintaining employee experience and role profiles.
• Act as the main point of contact for responding to designated staff on client or employment related issues.
• Coordinate, lead and accurately document 1-2-1 coaching sessions, to sustain and enhance performance levels by monitoring and analysing employee performance, providing on-going feedback, addressing absence issues, and reinforcing positive behaviours. Escalate issues as required.
• Support the development of employee capability by managing the onboarding process for new staff, working with the HR team in identifying technical and behavioural skill gaps, scheduling appropriate training and development solutions to maximise employee performance and guiding employees toward improving skills and competencies in accordance with business needs and the requirements of the role.
• Actively participate in discussions relating to talent identification, career development, promotions and salary/bonus awards.
• Ensure that customer demands are addressed, work closely with the Practice Leads to identify resource and any relevant training/accreditations required.
• Provide resourcing recommendations and resolve resourcing issues.
• Monitor customer satisfaction metrics through regular engagement with customers to assess satisfaction with employee performance.
• Ensures integrated and effective delivery of service for clients as part of the virtual service team, providing insight to company values and ensure that all employees are aware of their roles in service delivery and quality.

Requirements

• 5+ years of experience in an IT services organisation, ideally working within a third-party client and banking services environment.
• Experience working in a project management role or even have experience within consultancy
• Demonstrate experience of managing, motivating and developing teams, including people located in remote locations.
• Expertise in recruitment, on-boarding and career development.