Customer Service Specialist
- Recruiter
- Confidential
- Location
- Luton
- Salary
- Competitive
- Posted
- 20 Jun 2021
- Closes
- 18 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Specialist
Salary dependent on experience
Current hours, Monday to Friday 8.30am - 5pm (whilst working from home)
On return to the office, hours will be 8am - 4.30pm and 9.30am - 6pm, alternating weekly
Our client is a leading global employer, with a platform for developing talent. Employing 48,000 people around the world.
We are looking for a Junior Customer Service Specialist to join a professional, friendly team.
Responsibilities Customer Service Specialist
To handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
To ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities
Accurate order processing, price checking and ensuring fulfilment where possible
To accurately record and process all call/customer information on to the Customer Service computer systems
First person contact for selected accounts, ensuring a high level of delivery performance
Load planning and vehicle utilisation, managing local systems including SAP, OTM
Managing bookings into the customer warehouse and liaison with the load planning team
Close liaison with both internal and external customers
To work as part of a team towards meeting and achieving, individual, team and department objectives
To be able to communicate with both external and internal customers at all levels
To have a continuous and high-level focus on customer service
To add to and aim to improve the working environment for individual, team and departmental levels
Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level Skills / Experience
Excellent communication - verbal and written
Attention to detail and organisation
Multi-tasking and problem solving
Supply Chain knowledge
SAP knowledge
MS Office, preferably intermediateCompany Benefits
Great development opportunities
Quarterly Bonus scheme
Company Pension Scheme
25 days holiday (Pro-rata), plus Bank Holidays
Healthcare Cash Plan
Life Assurance
Staff discount
Subsidised canteen
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.
For information on other roles, we have available please call (phone number removed) for further details
Salary dependent on experience
Current hours, Monday to Friday 8.30am - 5pm (whilst working from home)
On return to the office, hours will be 8am - 4.30pm and 9.30am - 6pm, alternating weekly
Our client is a leading global employer, with a platform for developing talent. Employing 48,000 people around the world.
We are looking for a Junior Customer Service Specialist to join a professional, friendly team.
Responsibilities Customer Service Specialist
To handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
To ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities
Accurate order processing, price checking and ensuring fulfilment where possible
To accurately record and process all call/customer information on to the Customer Service computer systems
First person contact for selected accounts, ensuring a high level of delivery performance
Load planning and vehicle utilisation, managing local systems including SAP, OTM
Managing bookings into the customer warehouse and liaison with the load planning team
Close liaison with both internal and external customers
To work as part of a team towards meeting and achieving, individual, team and department objectives
To be able to communicate with both external and internal customers at all levels
To have a continuous and high-level focus on customer service
To add to and aim to improve the working environment for individual, team and departmental levels
Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level Skills / Experience
Excellent communication - verbal and written
Attention to detail and organisation
Multi-tasking and problem solving
Supply Chain knowledge
SAP knowledge
MS Office, preferably intermediateCompany Benefits
Great development opportunities
Quarterly Bonus scheme
Company Pension Scheme
25 days holiday (Pro-rata), plus Bank Holidays
Healthcare Cash Plan
Life Assurance
Staff discount
Subsidised canteen
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.
For information on other roles, we have available please call (phone number removed) for further details