Team Manager
- Recruiter
- Confidential
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 11 Jun 2021
- Closes
- 09 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Salary:GBP26000 per annumCustomer Service Team Leader
Glasgow
Salary: GBP26K
FCA Regulated
This role will be fully based in the office and us all getting back to normality!
40 hour contract per week paying GBP26k
Contractually you have to be flexible between 8am to 8pm however typical shift hours are between these times:
Monday-Friday 9am-7pm. Saturday 9am-5pm. Sunday 9am-1pm. Bank holidays 9am-5pm
Start dates are in June and July 2021
We are looking for individuals with a Customer Service and People Management focused background to join a growing household name business in Glasgow City Centre within the Insurance Sector.
CCA Recruitment are delighted to be partnering with the largest independent BPO business in the UK who's client is a well respected Insurance brand. CCA are privileged to be partnering with this organising to help them find over a 100 brilliant 1st class Customer Services Agents who would like to grow and develop their career further. Our client is unrivalled in developing people and promise to help grow you and your skills further. With that said we now require the perfect Team Leader to help support and drive those agents.
Joining one of the market leaders in their field as a Customer Service Team Leader your focus will be on exceeding team performance and meeting business KPIs.
As a Customer Service Team Leader you will manage a team of customer service agents who will be targeted to meet all business objetcives.Your focus will be on ensuring that your team are supported and motivated daily.
Prior experience in financial services or contact centre would be an asset but is far from essential. If you have experience in a customer facing/people management role and a strong work history, we would be keen to speak with you. With first class training teams to take you through your first 3 weeks, our client can teach you the skills. What we can't teach and need you to bring is your:
Exceptional Customer Focus - you really care and going the extra mile isn't extra for you
Great Behaviours - Attitude, Approach, Commitment and Willingness to Learn
Customer Service Experience
People management experience
Provan evidence in imporving performance and exceeding targets If you feel you match the skills and experience sought, please apply now. For more information and a confidential discussion, please contact the CCA Team on (phone number removed) or apply below.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database
Glasgow
Salary: GBP26K
FCA Regulated
This role will be fully based in the office and us all getting back to normality!
40 hour contract per week paying GBP26k
Contractually you have to be flexible between 8am to 8pm however typical shift hours are between these times:
Monday-Friday 9am-7pm. Saturday 9am-5pm. Sunday 9am-1pm. Bank holidays 9am-5pm
Start dates are in June and July 2021
We are looking for individuals with a Customer Service and People Management focused background to join a growing household name business in Glasgow City Centre within the Insurance Sector.
CCA Recruitment are delighted to be partnering with the largest independent BPO business in the UK who's client is a well respected Insurance brand. CCA are privileged to be partnering with this organising to help them find over a 100 brilliant 1st class Customer Services Agents who would like to grow and develop their career further. Our client is unrivalled in developing people and promise to help grow you and your skills further. With that said we now require the perfect Team Leader to help support and drive those agents.
Joining one of the market leaders in their field as a Customer Service Team Leader your focus will be on exceeding team performance and meeting business KPIs.
As a Customer Service Team Leader you will manage a team of customer service agents who will be targeted to meet all business objetcives.Your focus will be on ensuring that your team are supported and motivated daily.
Prior experience in financial services or contact centre would be an asset but is far from essential. If you have experience in a customer facing/people management role and a strong work history, we would be keen to speak with you. With first class training teams to take you through your first 3 weeks, our client can teach you the skills. What we can't teach and need you to bring is your:
Exceptional Customer Focus - you really care and going the extra mile isn't extra for you
Great Behaviours - Attitude, Approach, Commitment and Willingness to Learn
Customer Service Experience
People management experience
Provan evidence in imporving performance and exceeding targets If you feel you match the skills and experience sought, please apply now. For more information and a confidential discussion, please contact the CCA Team on (phone number removed) or apply below.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database