Technical Claims Handler

16 Jun 2021
14 Jul 2021
Contract Type
Full Time
Do you have an experience in handling a caseload of technical home and commercial claims including liability investigation, negotiation, settlement, claims quantum, reserving and/or claims recovery?

Would you prefer to do this using the latest digital technology?

If you want to work for a market leading company that has a diverse and engaging culture, that nurtures talent and rewards hard work then you may be passionate about what we have to offer???.

We're actively looking for people to join our teams and we're committed in protecting your health and wellbeing during every step of our recruitment process. If you're successful in securing a role with us you'll find we'll be doing things a little bit differently! This may mean you'll initially join our team working from home. During this time we'll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

What you will be doing:

As a Technical Claims Handler, you'll be taking care of Disaster, Recovery & Restoration (DR&R) losses - resulting primarily from escape of water / flood / fire. You'll review digital evidence live from the Insured's home, with an onsite technician and you'll agree immediate actions to be made on site. Our seek is to take steps to mitigate the damage and to minimise the disturbance caused to our customers.

As the case owner, you'll also be responsible for dedicated management of the claim, providing world-class customer service whilst keeping control of the indemnity cost and speed of settlement for your own portfolio, processing all activities required in a timely manner

What we are looking for:

We are looking for an experienced handler to join our Home Claims Resolution team who have a background of either (or all) lost adjusting, commercial and domestic claims handling and fire/floor/disaster restoration. In addition to this, we are looking for:

Knowledge of insurance principles and practice
In Depth Knowledge of DR&R and Building / content scoping
BDMA Accreditation desirable
Excellent telephone manner and the desire to hold great conversations with our customers
A passion for customer service and the ability to maintain high levels of customer service with every customer contract
Knowledge or experience of fraud investigations
British damage management association qualified or a building restoration background would be desirable
The ability to proactively manage claims effectively
Ability to work under pressure
High level of accuracy and attention to detail
Ability to work as part of a team
Enthusiasm and trustworthiness is key
Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation

What we will give you:

We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Working 35 hours a week, Monday- Friday 9am-5pm & some Saturdays 9am-5pm (approximately 1 in every 7)

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