Customer Care Advisor - Days
Customer Care Advisors - Days & Weekends
Northampton - NN4
Permanent
Mon, Tues, Wed, Sat, Sun 8am - 4pm
GBP10.50 per hour
Do you have previous experience in providing an excellent level of Customer Service?
Would you like to work from home and be responsible for your own working?
If so we have an exciting opportunity available and would like to hear from you ASAP!
Our client is seeking a Customer Care Advisor to work from home on a weekend & in the office during the week.
You will be required to attend the offices in Northampton, during the daytime for 2 weeks training.
In this Customer Care Advisor role you will be responsible for:
Answering inbound customer calls
Assisting customers who log on to our web Live Chat
Resolving customer complaints
Assisting customer queries on product ranges
Checking results have been issued to customers, and resending where applicable
Daily management of the joint inbox
Ensuring customer records are kept up to date
In order to be successful as a Customer Care Advisor you must have the following:
Experience in a similar customer service role is essential
Problem solving, analytical skills and methodical thinking
Excellent written and verbal communication skills
Team player with excellent time management skills and good attention to detail
Good working knowledge of the MS Office suite (especially Excel)
All responses will be managed in line with the new GDPR regulations.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment agency working on behalf of our client
Northampton - NN4
Permanent
Mon, Tues, Wed, Sat, Sun 8am - 4pm
GBP10.50 per hour
Do you have previous experience in providing an excellent level of Customer Service?
Would you like to work from home and be responsible for your own working?
If so we have an exciting opportunity available and would like to hear from you ASAP!
Our client is seeking a Customer Care Advisor to work from home on a weekend & in the office during the week.
You will be required to attend the offices in Northampton, during the daytime for 2 weeks training.
In this Customer Care Advisor role you will be responsible for:
Answering inbound customer calls
Assisting customers who log on to our web Live Chat
Resolving customer complaints
Assisting customer queries on product ranges
Checking results have been issued to customers, and resending where applicable
Daily management of the joint inbox
Ensuring customer records are kept up to date
In order to be successful as a Customer Care Advisor you must have the following:
Experience in a similar customer service role is essential
Problem solving, analytical skills and methodical thinking
Excellent written and verbal communication skills
Team player with excellent time management skills and good attention to detail
Good working knowledge of the MS Office suite (especially Excel)
All responses will be managed in line with the new GDPR regulations.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment agency working on behalf of our client