Hire Controller

11 Jun 2021
09 Jul 2021
Contract Type
Full Time
About The Role
Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We're looking for experienced Customer Service professionals who thrive in an inbound sales or account management environment to join our team to help us to deliver our customer promise - to delight every customer, every time.
Sunbelt Rentals is a FTSE 100 company and the UK's leading supplier of plant, tools and specialist equipment hire for the construction, events & infrastructure markets. As a business we are going from strength to strength. During the pandemic we've remained open to supply our equipment and services to keep the UK going, from the NHS to broadband suppliers, construction sites to utilities and much more. We've also been looking after our people, introducing exciting new reward and benefit initiatives to support our colleagues and ensure our people feel truly valued.
In the role of Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service or call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
During your first 3 months you'll complete our bespoke Customer Experience training programme which is designed to ensure that you're confident, equipped and empowered to deliver a world class rental experience to your customers. We'll also support your personal growth and development to support your longer term Sunbelt career aspirations.

About The Candidate
To succeed in this role you will bring the following skill-set and behaviours:
Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy your customers
Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers
Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
An effective team member with a highly supportive, collaborative approach
A flexible and adaptable approach, you'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job roleYour hours of work will be Monday - Friday 42.5 hours per week with flexibility to work additional hours where required by mutual agreement.

About The Company
As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

In this role you'll be joining our Plant Attachments specialist team. We're the UK's largest supplier of hydraulic excavator attachments and have served the demolition, construction and rail industries for more than two decades.
Our people are at the very heart of our values and they're our greatest asset. Join us and we'll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme