Customer Care Advisor
Customer Care Advisor
Salary: GBP17,000-GBP20,000
Hours: 35 hours per week, Monday to Friday 9am-5pm
Location: Tunbridge Wells, Kent
The Company
The company is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. Working within the Customer Relations you will provide administration support to ensure: effective resolution of complaint cases, resolution of less complex complaints, keeping customers updated during the complaint journey and delivering a first class service at all times.
The Job Role
Assisting with the administration and logging of complaints, including contacting internal and external parties and customers for relevant information.
Requesting and reviewing evidence that will support the complaint investigation.
Maintaining management of all complaints records to ensure files remain organised and give a full audit trail of all communications.
Making telephone contact with customers, providing updates during the complaint lifecycle.
Proactively manage own caseload, ensuring all complaints are handled within required deadlines.
Escalate complaints where necessary to the wider complaints handling team for resolution.
The Successful Candidate
First class customer service skills and a positive approach
High standard of written and telephone communication skill
Accurate record keeping
Excellent organisational and time management skills
Excellent attention to detail
Methodical approach to tasks with strong administration skills
What's on Offer?
22 days holiday plus bank holidays
5% pension contribution scheme
Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Healthcare benefits
Life assurance
Salary: GBP17,000-GBP20,000
Hours: 35 hours per week, Monday to Friday 9am-5pm
Location: Tunbridge Wells, Kent
The Company
The company is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. Working within the Customer Relations you will provide administration support to ensure: effective resolution of complaint cases, resolution of less complex complaints, keeping customers updated during the complaint journey and delivering a first class service at all times.
The Job Role
Assisting with the administration and logging of complaints, including contacting internal and external parties and customers for relevant information.
Requesting and reviewing evidence that will support the complaint investigation.
Maintaining management of all complaints records to ensure files remain organised and give a full audit trail of all communications.
Making telephone contact with customers, providing updates during the complaint lifecycle.
Proactively manage own caseload, ensuring all complaints are handled within required deadlines.
Escalate complaints where necessary to the wider complaints handling team for resolution.
The Successful Candidate
First class customer service skills and a positive approach
High standard of written and telephone communication skill
Accurate record keeping
Excellent organisational and time management skills
Excellent attention to detail
Methodical approach to tasks with strong administration skills
What's on Offer?
22 days holiday plus bank holidays
5% pension contribution scheme
Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Healthcare benefits
Life assurance