Complaints Handler

As a complaints handler working in financial servies industry you will Support the business and the Compliance and Technical team in the complaints handling process and delivery of complaints by way of:

Ket dutues include: -

Receiving inbound complaints from Carey's customers and customer representatives, and respond in a timely and appropriate manner in the initial handling of the matter.
Acknowledge complaints within regulatory deadline requirements, complete and maintain logs of all complaints registers and MI.
Complete complaint investigations thoroughly researching databases, files, records and meeting with relevant staff in order to produce a detailed report of the events and actions leading up to the complaint
Liaise with customers and write comprehensive decision letters to customers or their representatives.
Liaise with other bodies such as the FOS, Legal Firms or Claims Management Companies in handling complaints as required.
Complete redress calculations and gather the information required to complete these calculations from third parties.
Manage a workload of cases at various stages of resolution.#Assisting in the completion of information gathering and audit.
Liaise with department managers in reference to any concerns, providing feedback and tracking resolution.
Assisting with producing management information for use by Senior Managers and Directors.
Assisting with the recording and monitoring of legal fees
Work with the Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements.YOu must have previous experience in complaint handling