3rd Line Support Engineer
- Recruiter
- Michael Page Technology
- Location
- Somerset
- Salary
- 35000.00 - 38000.00 GBP Annual + excellent benefits
- Posted
- 19 Jun 2021
- Closes
- 22 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
The ideal candidate would be a self-driven 3rd line Infrastructure Engineer with the ability to pick up and work with new technologies looking to fast track their career within a growing business.
Client Details
My client is a rapidly growing Managed Service Provider based in Bristol looking for a 3rd Line Support Engineer to join them on a permanent basis.
Description
- Be the last line of escalation for escalations from line engineers & professional services consultants
- Troubleshooting 3rd Line escalations
- Allocating escalation tickets to respective engineers on the Support Desk
- Act as a Mentor to 1st & 2nd Line support Engineers Conduct pre-contract audits both on site & remote
- Provide 3rd Line Support to company's internal infrastructure
- Managing customer relationships & Developing Key Accounts
Profile
- Extensive 3rd line Support/Infrastructure Engineer experience.
- MSP Experience highly desirable
- Technical expertise convering the following areas (gaps can be trained)
- Office 365 Azure Hyper-V, Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL Server, Sharepoint, MS Teams, Networking (Routing & Switching, LAN/WAN, Wireless networking), Sophos Security, Datto and Veaam.
- Excellent customer service skills
- Ability to work at pace
- Ability to remain calm under pressure
- Full UK Driving licence for occassional travel to customer sites is desirable.
Job Offer
GBP35,000 - GBP38,000 + on call allowance + training budget + additional benefits