Customer Service Representative
- Recruiter
- Confidential
- Location
- Crewe
- Salary
- 19000.00 - 22000.00 GBP Annual + Package
- Posted
- 14 Jun 2021
- Closes
- 12 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Representative - Crewe
Customer support role working within a global leader in high performance critical engineering components.
Package:
* GBP19,000 - GBP22,000 salary
* Finish at 12pm every other Friday.
* Clearly defined progression opportunities.
With a historic and globally renowned engineering brand like this, you have the experience and expertise behind you that has seen a humble Victorian oils and consumables business transform into the leading UK manufacturer of fluid sealing solutions inclusive of gaskets, O-rings, and other accessories.
The group is responsible for $247million in global revenues - no surprise with a compliment of 40 production, engineering, and customer service sites throughout the world. Despite this, they have built a reputation for having a fiercely family orientated culture which encourages internal promotion and internal management schemes.
Whether your ambition is to progress through to a more senior and autonomous field sales role or gain vital commercial exposure to UK manufacturing business in more operational or technical capacities, this role is the first and exciting step on what could be a life changing journey.
What You Will be Doing:
Customer Service Representatives are a vital and collaborative part this business that supports the sales team in the endeavour of ensuring customers' expectations and high levels of service are met or exceeded.
This will involve the day-to-day management of customers - providing internal commercial support to the broader sales team inclusive of preparing proposals, quotations, and tender documents, taking inbound customer calls and being responsible for managing any ongoing logistical queries, complaints, and cancellations.
What You Will Bring:
We are looking to speak with candidates who have a degree of commercial exposure in any customer facing position. It is important you have strong communication skills and can converse over the phone in a professional manner. Any link to engineering (particularly mechanical) or manufacturing businesses is highly desirable but not essential. With our client being quite open in terms of candidate background, the following character traits are essential:
* Fantastic attention to detail.
* Excellent telephone manner.
* Happy to work with KPI's.
* Inquisitive nature.
Get In Touch:
If you are successful in getting the job, we are confident that you are going to love it. Why? For every 100 people that we recruit, 96 are still with their company 12-months later, and 93 are still there 2-years later. That speaks for itself.
Please, contact us directly, quoting ref no: TH10CSR, or call the Mercury Hampton office on (phone number removed) for more details. We aim to respond to all successful applicants within two working days. GOOD LUCK
Customer support role working within a global leader in high performance critical engineering components.
Package:
* GBP19,000 - GBP22,000 salary
* Finish at 12pm every other Friday.
* Clearly defined progression opportunities.
With a historic and globally renowned engineering brand like this, you have the experience and expertise behind you that has seen a humble Victorian oils and consumables business transform into the leading UK manufacturer of fluid sealing solutions inclusive of gaskets, O-rings, and other accessories.
The group is responsible for $247million in global revenues - no surprise with a compliment of 40 production, engineering, and customer service sites throughout the world. Despite this, they have built a reputation for having a fiercely family orientated culture which encourages internal promotion and internal management schemes.
Whether your ambition is to progress through to a more senior and autonomous field sales role or gain vital commercial exposure to UK manufacturing business in more operational or technical capacities, this role is the first and exciting step on what could be a life changing journey.
What You Will be Doing:
Customer Service Representatives are a vital and collaborative part this business that supports the sales team in the endeavour of ensuring customers' expectations and high levels of service are met or exceeded.
This will involve the day-to-day management of customers - providing internal commercial support to the broader sales team inclusive of preparing proposals, quotations, and tender documents, taking inbound customer calls and being responsible for managing any ongoing logistical queries, complaints, and cancellations.
What You Will Bring:
We are looking to speak with candidates who have a degree of commercial exposure in any customer facing position. It is important you have strong communication skills and can converse over the phone in a professional manner. Any link to engineering (particularly mechanical) or manufacturing businesses is highly desirable but not essential. With our client being quite open in terms of candidate background, the following character traits are essential:
* Fantastic attention to detail.
* Excellent telephone manner.
* Happy to work with KPI's.
* Inquisitive nature.
Get In Touch:
If you are successful in getting the job, we are confident that you are going to love it. Why? For every 100 people that we recruit, 96 are still with their company 12-months later, and 93 are still there 2-years later. That speaks for itself.
Please, contact us directly, quoting ref no: TH10CSR, or call the Mercury Hampton office on (phone number removed) for more details. We aim to respond to all successful applicants within two working days. GOOD LUCK