Customer Support Advisor
- Recruiter
- Confidential
- Location
- Redditch
- Salary
- Competitive
- Posted
- 14 Jun 2021
- Closes
- 12 Jul 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Temporary
- Hours
- Full Time
Are you looking for work that enables you to work from home? Get in touch today!
My client is a leading retailer based in Redditch, recruiting for Customer Support Advisors on a temporary, full time basis, working from home. As a Customer Support Advisor your role ensures customers remain a number one priority by developing and maintaining positive relationships between the client and customer. Also acting as a point of contact and resolution for any customer equiries and concerns across all contact channels.
YOU MUST BE LIVE IN THE WEST MIDLANDS TO BE CONSIDERED FOR THIS ROLE.
Customer Support Advisor
Redditch
Temporary
Flexible shift working patterns between 8am - 8pm
Home Based
GBP9.23 per hour
Key Responsibilities
To be the first point of contact remaining professional always
To deal with all daily enquiries and/or concerns generated by customers. Providing a professional and timely response/resolve to all concerns and enquiries
Build rapport with the customers, identifying their needs and engaging with them
To ensure that all customer contact is logged
To liaise with key Support Centre teams, suppliers and legal sources if necessary, to resolve customer issues and if escalated is directed in line with the escalation policy
Maximise customer interaction to promote our products, service and increase sales
Key Skills/Experience
Excellent Customer and communication skills, both written and verbal
To be able to demonstrate experience of dealing with challenging individuals whilst remaining professional, tactful, and calm always
Able to work effectively as part of a team
Able to work under own initiative
Excellent administrative skills with the ability to prioritise your workload
Customer Service background would be essentialIf this sounds like you, please apply! Alternatively, please send your up to date CV to (url removed) or call (phone number removed)
My client is a leading retailer based in Redditch, recruiting for Customer Support Advisors on a temporary, full time basis, working from home. As a Customer Support Advisor your role ensures customers remain a number one priority by developing and maintaining positive relationships between the client and customer. Also acting as a point of contact and resolution for any customer equiries and concerns across all contact channels.
YOU MUST BE LIVE IN THE WEST MIDLANDS TO BE CONSIDERED FOR THIS ROLE.
Customer Support Advisor
Redditch
Temporary
Flexible shift working patterns between 8am - 8pm
Home Based
GBP9.23 per hour
Key Responsibilities
To be the first point of contact remaining professional always
To deal with all daily enquiries and/or concerns generated by customers. Providing a professional and timely response/resolve to all concerns and enquiries
Build rapport with the customers, identifying their needs and engaging with them
To ensure that all customer contact is logged
To liaise with key Support Centre teams, suppliers and legal sources if necessary, to resolve customer issues and if escalated is directed in line with the escalation policy
Maximise customer interaction to promote our products, service and increase sales
Key Skills/Experience
Excellent Customer and communication skills, both written and verbal
To be able to demonstrate experience of dealing with challenging individuals whilst remaining professional, tactful, and calm always
Able to work effectively as part of a team
Able to work under own initiative
Excellent administrative skills with the ability to prioritise your workload
Customer Service background would be essentialIf this sounds like you, please apply! Alternatively, please send your up to date CV to (url removed) or call (phone number removed)