Customer Service Representative
- Recruiter
- Confidential
- Location
- Ipswich
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 14 Jun 2021
- Closes
- 12 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our Client is a leading player within the Food and Drinks industry who are looking for several Customer Service Representatives to join thier team.
About You:
* Previous experience in a customer focused or administrative role
* Excellent computer skills including Excel and outlook
* Cooperative and works well with other team members
* Solves problems in alignment with team goals
* Has a positive outlook and is prepared to take action
* Shows resilience and will see things through, optimistic
* Customer centric - voices ideas and builds effective but simple solutions
* Shows energy and motivation to succeed
* Genuinely cares about customers and the outcomes - agile and responsive
Key Responsibilities:
* Maintaining and developing a high level of Customer Service both internally and externally
* Receiving and recording communications (both phone & email) from internal and external customers
* Managing all reported incidents and deal within the agreed manner and timescales
* Ensuring calls are answered within the required time
* Building relationships with both internal & external customers
* Talking to customers to find out what we do well and how we can improve our customer service
About You:
* Previous experience in a customer focused or administrative role
* Excellent computer skills including Excel and outlook
* Cooperative and works well with other team members
* Solves problems in alignment with team goals
* Has a positive outlook and is prepared to take action
* Shows resilience and will see things through, optimistic
* Customer centric - voices ideas and builds effective but simple solutions
* Shows energy and motivation to succeed
* Genuinely cares about customers and the outcomes - agile and responsive
Key Responsibilities:
* Maintaining and developing a high level of Customer Service both internally and externally
* Receiving and recording communications (both phone & email) from internal and external customers
* Managing all reported incidents and deal within the agreed manner and timescales
* Ensuring calls are answered within the required time
* Building relationships with both internal & external customers
* Talking to customers to find out what we do well and how we can improve our customer service