Complaints Team Leader
Customer Service/Complaints Team Leader
Location: Bradford
Salary: GBP24,000 - GBP27,000 depending on experience + benefits
Do you have excellent customer service experience?
Are you a proven Leader/Manager looking to implement best practice whilst continuing to grow your career?
Do you have excellent attention to detail?
Are you organised with a working knowledge of MS office?
Are you inquisitive and have the natural desire to qualify/question in a professional capacity?
Do you have a background/exposure to complaints handling?
If you have answered to "Yes" to the above then we want to hear from you!
This is a great opportunity to work for a leading instillation company and provide essential direction to your team.
The opportunity
As a Team Leader within our award-winning department, based in Bradford, you will have responsibility for the day-to-day management of the team, their workload and the quality at which the work is adhered to. This will include;
Being a focal point for team enquires, identifying and fulfilling training requirements, team morale, absence management, team performance and conducting appraisals
You will also be required to manage a small portfolio of escalated cases - leading by example where ever necessary.
You will have/will be:
Previous Team Leader experience within a customer service office environment
Proven ability to motivate and develop other team members
Organised, diligent and able to run your own portfolio of complaints to high standard
Conscientious and hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
Excellent communication and negotiation skills
Experience of computer-based complaints handling system
Ability to deal with demanding customers in a sympathetic but firm manner
Able to cope with fast changing working environment
A desire to embrace innovative working practices
Benefits include:
Free parking
Modern office environment
Holidays increasing with service
Pension
Training opportunities for industry qualifications and more!
Interested? Click to apply or pick up the phone and call Leeds Pertemps Commercial and ask to speak to Matt Ensell
Location: Bradford
Salary: GBP24,000 - GBP27,000 depending on experience + benefits
Do you have excellent customer service experience?
Are you a proven Leader/Manager looking to implement best practice whilst continuing to grow your career?
Do you have excellent attention to detail?
Are you organised with a working knowledge of MS office?
Are you inquisitive and have the natural desire to qualify/question in a professional capacity?
Do you have a background/exposure to complaints handling?
If you have answered to "Yes" to the above then we want to hear from you!
This is a great opportunity to work for a leading instillation company and provide essential direction to your team.
The opportunity
As a Team Leader within our award-winning department, based in Bradford, you will have responsibility for the day-to-day management of the team, their workload and the quality at which the work is adhered to. This will include;
Being a focal point for team enquires, identifying and fulfilling training requirements, team morale, absence management, team performance and conducting appraisals
You will also be required to manage a small portfolio of escalated cases - leading by example where ever necessary.
You will have/will be:
Previous Team Leader experience within a customer service office environment
Proven ability to motivate and develop other team members
Organised, diligent and able to run your own portfolio of complaints to high standard
Conscientious and hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
Excellent communication and negotiation skills
Experience of computer-based complaints handling system
Ability to deal with demanding customers in a sympathetic but firm manner
Able to cope with fast changing working environment
A desire to embrace innovative working practices
Benefits include:
Free parking
Modern office environment
Holidays increasing with service
Pension
Training opportunities for industry qualifications and more!
Interested? Click to apply or pick up the phone and call Leeds Pertemps Commercial and ask to speak to Matt Ensell