Technical Advisor

Recruiter
Confidential
Location
Belper
Salary
Benefits
Posted
15 Jun 2021
Closes
13 Jul 2021
Contract Type
Permanent
Hours
Full Time
Our client is a reputable industry leader, driven by their desire to provide world class customer service. With this in mind, they are looking for a Technical Advisor to join their rapidly expanding team in Belper on a permanent basis, helping them deliver excellent customer experiences and improve processes where possible. If you have great communication skills and the ability to interpret technical information then we'd love to hear from you.

To be considered for the role, you'll require the following essentials:

Experience in a customer service role, technical is desirable
Demonstrate the ability to interpret technical information and instructions
Demonstrate a passion for providing excellent customer service
Experience of working to KPI's
Computer literate including all Microsoft applications
Experience of using Salesforce
The ideal candidate will be able to relay information to customers and engineers via telephone with clarity and confidence and have the drive to consistently work to KPIs.

Within this position, you'll also be:

Providing technical advice to external Gas Safe registered Engineers and End Users
Engaging with customers so the company can better understand how they can support them through the purchase / installation processes
Understanding customer requirements, showing a good technical aptitude with the ability to give advice by telephone with clarity and diplomacy
Ensuring knowledge of company's product range
Diagnosing possible faults with accuracy
Salary & Working Hours

Salary is GBP21,900

Working hours are Monday-Friday with occasional Saturdays.

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available