Service Desk Analyst

Service Desk analyst

My client is looking for a recent Tech Graduate who has around 1-2 years worth of work experience within the Tech industry. This permanent role would be ideally suited to a candidate looking to take their next step within IT Support Services. My client is also looking for a candidate who has previous experience with Mac-related hardware & software issues.

Key Responsibilities

• Windows and OSX environment support
• Support of administrative activities and tasks
• Perform analysis and solutions of incidents in the day by day business
• Mobile Device Configuration
• Proficient in end-user operating environments and OSX environments
• Ticket queue monitoring
• Pitch/Meeting room support (Off and On-site)
• Be able to handle desk moves

Skills & Requirements

• Good communication and customer service skills
• Good organisation, communication and incident/request management skills
• Good problem solving and troubleshooting skills
• To have the ability to solve hardware incidents (Printers, Laptops, Desktops)
• To have the ability to work within SLAs.
• Login fault ticket with suppliers and chasing

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.