Customer Services Coordinator
- Recruiter
- Confidential
- Location
- Preston
- Salary
- Competitive
- Posted
- 15 Jun 2021
- Closes
- 13 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Coordinator - Preston - Up to GBP20,000
About the Company
Our client is a leading supplier and developer of products and solutions within the environmental technology sector who provide solutions from installation to maintenance and servicing. Due to company growth and expansion, they are looking for a Customer Services Coordinator to join their team in Preston.
Customer Services Coordinator - The Rewards
Salary up to GBP20,000
Benefits Package Customer Services Coordinator - Requirements
Experience in Customer Service / Account Management
Good level of IT skills - in particular, Microsoft Excel, Outlook & Access
Professional telephone manner
Project coordination
Awareness of site works Customer Services Coordinator- Responsibilities
Management and maintenance of ID system & CRM
Updating a tender quotation log and preparation of quotations
Preparation and issuing of installation paperwork in conjunction with Contracts Team
Scheduling of project installation resource & updating of the planning system
Admin of quality assurance procedures within the Solutions Division and regular assessments with our quality assurance personnel including the provision of a report of audits to the Divisional Business Manager.
Daily telephone duties regarding general enquiries and programming of installation work as and when required.
Customers order processing /contract & all associated works
Ordering of third party goods from our suppliers, i.e. steelwork, work wear, ducting, access equipment, contractors labour where required
Progression of ordered goods and off hire of access equipment.
Support despatch of collated equipment from UK warehouse to customer addresses in time for installation teams (this involves working closely with our warehouse team and involves some time in the warehouse). Also liaising with our internal supply chain.
Provide Aftersales/Service team with information regarding installation to enable testing or servicing requirements.
Preparation of O & M Manuals to a high standard
Clear Invoices from Accounts Department as required
Management & maintenance of customer complaints log
General office administration duties
Support team manager as required
Liaise & support other divisional team members as required About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
About the Company
Our client is a leading supplier and developer of products and solutions within the environmental technology sector who provide solutions from installation to maintenance and servicing. Due to company growth and expansion, they are looking for a Customer Services Coordinator to join their team in Preston.
Customer Services Coordinator - The Rewards
Salary up to GBP20,000
Benefits Package Customer Services Coordinator - Requirements
Experience in Customer Service / Account Management
Good level of IT skills - in particular, Microsoft Excel, Outlook & Access
Professional telephone manner
Project coordination
Awareness of site works Customer Services Coordinator- Responsibilities
Management and maintenance of ID system & CRM
Updating a tender quotation log and preparation of quotations
Preparation and issuing of installation paperwork in conjunction with Contracts Team
Scheduling of project installation resource & updating of the planning system
Admin of quality assurance procedures within the Solutions Division and regular assessments with our quality assurance personnel including the provision of a report of audits to the Divisional Business Manager.
Daily telephone duties regarding general enquiries and programming of installation work as and when required.
Customers order processing /contract & all associated works
Ordering of third party goods from our suppliers, i.e. steelwork, work wear, ducting, access equipment, contractors labour where required
Progression of ordered goods and off hire of access equipment.
Support despatch of collated equipment from UK warehouse to customer addresses in time for installation teams (this involves working closely with our warehouse team and involves some time in the warehouse). Also liaising with our internal supply chain.
Provide Aftersales/Service team with information regarding installation to enable testing or servicing requirements.
Preparation of O & M Manuals to a high standard
Clear Invoices from Accounts Department as required
Management & maintenance of customer complaints log
General office administration duties
Support team manager as required
Liaise & support other divisional team members as required About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy