Site Customer Services Coordinator

Recruiter
Confidential
Location
Leeds
Salary
Pension + 10 days annual leave
Posted
15 Jun 2021
Closes
30 Jun 2021
Contract Type
Permanent
Hours
Part Time
Site Facilities Coordinator

Monday- Friday - This is a job share opportunity- 16 hours per week

Leeds

GBP9,740.00 per annum

My client is a leading provider of Facilities Services and Workplace Experience.

This role is dedicated to a site based in Leeds for a high profile corporate client.

Key Responsibilities:

* To ensure the smooth operation of the client site.

* Primary contact for all FM related matters - act as an ambassador for the clients helpdesk, promote use and assist with resolution where appropriate.

* Daily review of the helpdesk work orders relating to site. Drive to completion within appropriate SLA.

* Escalation with the FM team as required in terms of any building/facilities related issues.

* To support Corporate Security - provision of security passes in line with agreed process and date collation. Awareness of Security Incident Management process.

* Monitor cleaning standards to ensure agreed cleaning specifications are met.

* To develop and maintain excellent relations with the client/stakeholders.

* Monitoring of meeting room bookings and usage.

* To deal with telephone calls in accordance with call answering standards and the service level agreements.

* Workplace inspections to be completed and corrective actions progressed.

* Provide all hospitality requirements for the meeting rooms, with set up and clean down to required standards.

* To receive and sort incoming mail and frank outgoing mail for collection and arrange courier collections.

* Ensure confidential waste procedures are in place in line with Security guidelines.

* Arrange business travel and hotel bookings.

* Print and collate customer packs on behalf of the client.

* Maintenance of site H&S folders. Assist FM with audit preparation.

Person Specification:

* Extensive Customer Service/ Front of House reception experience

* Must be IT literate and possess excellent written and verbal communication skills.

* Must be able to identify and resolve issues and challenges to meet/exceed the expectations of the customer and clients.

* Level headed under pressure

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