Inbound Customer Service Advisor
- Recruiter
- Confidential
- Location
- Burgess Hill
- Salary
- 19656.00 - 23256.00 GBP Annual
- Posted
- 15 Jun 2021
- Closes
- 30 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Inbound Customer Service Advisor / Call Centre Agent / Contact Centre Representative
Location: Burgess Hill
Hours: 42 hours a week - shifts between 8am and 6pm Monday - Friday. Saturday mornings on a rota.
Salary: GBP19656 with a GBP23256 OTE
Benefits: Amazing team atmosphere, 20 days holiday + BH, Workplace Pension, central location, progression opportunities
We're delighted to be working exclusively with a fantastic client based centrally in Burgess Hill in their search for a number of Inbound Customer Service Advisors / Call Centre Agents / Contact Centre Representatives to support the Customer Service function of a well-known lifestyle brand.
Due to spectacular growth, they are looking to fulfil a variety of contact centre positions that will see successful candidates working in an Inbound-only environment that will offer structured training and support, an amazing team culture and great progression opportunity.
With various positions available, candidate suitability will be discussed on a case by case basis, but all positions require you to be a confident communicator on the telephone with a natural ability to chat with customers, you will be competent in using computers and committed to a career in Customer Service.
The Role:
Receiving inbound enquiries and bookings on the telephone
Responding to email and web enquiries
Talking with customers to ascertain their query, and assisting with all enquiries to resolution
Qualifying customer calls and transferring to relevant departments where necessary
Utilising and updating CRM system
Adhering to brand guidelines and SLAs
To upsell relevant services to Customers where appropriateThe Person:
A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
An excellent command of the English language - written and spoken
Responsible, and reliable with the ability to take account for your own work and actions
Good computer literacy
Process driven
Ability to work well under pressure
Previous Customer Service experience in any area- desirable
Previous contact Centre experience - desirableTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion
Location: Burgess Hill
Hours: 42 hours a week - shifts between 8am and 6pm Monday - Friday. Saturday mornings on a rota.
Salary: GBP19656 with a GBP23256 OTE
Benefits: Amazing team atmosphere, 20 days holiday + BH, Workplace Pension, central location, progression opportunities
We're delighted to be working exclusively with a fantastic client based centrally in Burgess Hill in their search for a number of Inbound Customer Service Advisors / Call Centre Agents / Contact Centre Representatives to support the Customer Service function of a well-known lifestyle brand.
Due to spectacular growth, they are looking to fulfil a variety of contact centre positions that will see successful candidates working in an Inbound-only environment that will offer structured training and support, an amazing team culture and great progression opportunity.
With various positions available, candidate suitability will be discussed on a case by case basis, but all positions require you to be a confident communicator on the telephone with a natural ability to chat with customers, you will be competent in using computers and committed to a career in Customer Service.
The Role:
Receiving inbound enquiries and bookings on the telephone
Responding to email and web enquiries
Talking with customers to ascertain their query, and assisting with all enquiries to resolution
Qualifying customer calls and transferring to relevant departments where necessary
Utilising and updating CRM system
Adhering to brand guidelines and SLAs
To upsell relevant services to Customers where appropriateThe Person:
A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
An excellent command of the English language - written and spoken
Responsible, and reliable with the ability to take account for your own work and actions
Good computer literacy
Process driven
Ability to work well under pressure
Previous Customer Service experience in any area- desirable
Previous contact Centre experience - desirableTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion