Client Accounts Advisor - Wokingham/Remote Working
- Recruiter
- Confidential
- Location
- Wokingham
- Salary
- Competitive
- Posted
- 04 Jun 2021
- Closes
- 21 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
We are always looking for individuals that are driven, creative and ambitious to succeed.
There are many different upskilling opportunities available across the business covering a wide variety of job roles, and can lead to professional qualifications. Subject to management approval we allow you to study alongside your normal duties and your training costs are funded by us.
By joining us you will get a lot more than just a career, we want to ensure that you never stand still and are always fulfilling your potential.
Benefits
Competitive Salary
22 days annual leave (plus bank holidays) increasing by 1 day each year up to an additional 5 days of leave
An additional 10 days holiday every 5 years of service
LRG Extras - Staff discounts with many retailers
Free 24 hour Employee assistance programme
Staff discount on property and financial services
Salary sacrifice pension
Eye care vouchers
Annual award incentives
Refer a friend bonus of up to GBP400
Support to gain relevant professional qualifications
The Role
The overall purpose of the Client Accounts department is to ensure:
The protection, control and payment of client funds.
That assistance is provided to our branches when dealing with financial queries.
The monitoring and recovery of any unpaid client fees / funds.
This position is a very busy role and requires great customer service skills. A large volume of queries and requests are received by the Client Accounts team on a daily basis and this role is pivotal in regards to responding and resolving these queries in a timely manner in order to adhere to the Service Level Agreements of the department
Responsibilities
Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed SLA.
Assisting Landlords with queries via telephone and email.
Updating and reconciling suspense accounts.
Reviewing Landlord and Tenant ledgers/accounts.
Returning tenants deposits and making sure they are unregistered from the relevant deposit scheme.
Refunding demands and fees generated in error.
Setting up charges for rent, commission and other fees.
Transfer of funds to balance ledgers.
Required Skills and Experience
Ability to identify problems and suggest solutions.
Strong customer service skills
Ability to prioritise workloads under pressure.
Excellent telephone manner
Ability to build and maintain relationships with the branch staff.
Ability to be diplomatic.
Accuracy and attention to detail at all times.
Organised and methodical approach.
Working Hours
Monday-Friday 8:45am-5:30pm with a 1 hour lunch break.
Next Steps
We look forward to receiving your application. If you have any enquiries please feel free to call (phone number removed) or email the recruitment department via .
Hiring our talent through our Internal Recruitment Team is our primary channel and always our first approach. We always recommend an early direct application by applying on our careers page. We do not accept speculative CVs from agencies. If by exception we seek agency support it is always after a search by our recruitment team and by invitation only, to our PSL agencies, via LRG permanent recruitment terms.
We reserve the right to close the vacancy once we have received sufficient applications. We wish you every success with your job search
There are many different upskilling opportunities available across the business covering a wide variety of job roles, and can lead to professional qualifications. Subject to management approval we allow you to study alongside your normal duties and your training costs are funded by us.
By joining us you will get a lot more than just a career, we want to ensure that you never stand still and are always fulfilling your potential.
Benefits
Competitive Salary
22 days annual leave (plus bank holidays) increasing by 1 day each year up to an additional 5 days of leave
An additional 10 days holiday every 5 years of service
LRG Extras - Staff discounts with many retailers
Free 24 hour Employee assistance programme
Staff discount on property and financial services
Salary sacrifice pension
Eye care vouchers
Annual award incentives
Refer a friend bonus of up to GBP400
Support to gain relevant professional qualifications
The Role
The overall purpose of the Client Accounts department is to ensure:
The protection, control and payment of client funds.
That assistance is provided to our branches when dealing with financial queries.
The monitoring and recovery of any unpaid client fees / funds.
This position is a very busy role and requires great customer service skills. A large volume of queries and requests are received by the Client Accounts team on a daily basis and this role is pivotal in regards to responding and resolving these queries in a timely manner in order to adhere to the Service Level Agreements of the department
Responsibilities
Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed SLA.
Assisting Landlords with queries via telephone and email.
Updating and reconciling suspense accounts.
Reviewing Landlord and Tenant ledgers/accounts.
Returning tenants deposits and making sure they are unregistered from the relevant deposit scheme.
Refunding demands and fees generated in error.
Setting up charges for rent, commission and other fees.
Transfer of funds to balance ledgers.
Required Skills and Experience
Ability to identify problems and suggest solutions.
Strong customer service skills
Ability to prioritise workloads under pressure.
Excellent telephone manner
Ability to build and maintain relationships with the branch staff.
Ability to be diplomatic.
Accuracy and attention to detail at all times.
Organised and methodical approach.
Working Hours
Monday-Friday 8:45am-5:30pm with a 1 hour lunch break.
Next Steps
We look forward to receiving your application. If you have any enquiries please feel free to call (phone number removed) or email the recruitment department via .
Hiring our talent through our Internal Recruitment Team is our primary channel and always our first approach. We always recommend an early direct application by applying on our careers page. We do not accept speculative CVs from agencies. If by exception we seek agency support it is always after a search by our recruitment team and by invitation only, to our PSL agencies, via LRG permanent recruitment terms.
We reserve the right to close the vacancy once we have received sufficient applications. We wish you every success with your job search