Service Delivery Coordinator
- Recruiter
- Confidential
- Location
- Essex
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 09 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
About The Role
We have now have a fantastic opportunity for a Service Delivery Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer service.
You'll have great communication skills and enjoy delighting your customers, demonstrating professionalism and positive behaviours and with Sunbelt Rentals Values at the heart of everything you do.
Your key responsibilities will include:
General workshop administrative tasks, primary tasks include supporting the Workshop Manager
Administration of statutory and service inspection cycles
Raising and receipting purchase orders
Communicate effectively with operational, logistics, engineering and sales colleagues, to ensure that customer requirements are delivered cost effectively and in accordance with the relevant SLA
Ensure that all contact points (telephone calls, emails, etc) are dealt with promptly and professionally, focusing on a positive customer experience at all times
Support the Regional Customer Service Desk with all damage and loss issues in line with operational procedures
Manage any Service Centre based customer enquiries and quotations, taking ownership, using judgement to negotiate and convert to confirmed orders in a timely manner.
Dealing with supplier queries, processing engineer pre-hire inspections, warranty administration, engineer capacity planning.
Carry out any hire activity as required within the Service Centre (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, IDTs, etc.)
Deliver accurate and timely hire contract administration from initial order taking to completion and ensure that all transactions and documentation are filed accurately
Maintaining up-to-date knowledge of the equipment and services Sunbelt Rentals offer
About The Candidate
What will you need to bring to the role?
Skills and Experience:
Customer Service experience, including dealing with inbound and outbound enquiries through multiple channels eg telephone, web, email
Strong interpersonal skills, able to communicate clearly and concisely in both verbal and written formats and demonstrates effective listening skills
Excellent administrative skills
Computer literacy essential
Strong organisational skills, methodical approach with close attention to detail and adherence to Company standards and procedures
Experience in the plant hire industry is advantageous but not essentialKey Behaviours:
A continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
Customer focus - ability to see issues from customers' perspective, engages customer in the development of solutions
Sets high performance standards for self and others
A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs
Good team player with a collaborative approach in supporting others to get things done.
Self motivated with the drive and determination to succeed in all areas of the role.
About The Company
As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.
In this role you'll be joining our Plant & Tools specialist team. We offer our customers the very latest, safest and most environmentally friendly equipment from the world's leading manufacturers. From bowsers and compressors to excavators and sustainable lighting towers - the Sunbelt Rentals Plant range is unmatched in the industry. In our Tool Hire range we offer everything from small tools for DIY/ Garden Makeovers to major construction projects.
Our people are at the very heart of our values and they're our greatest asset. Join us and we'll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.
The package includes a competitive salary, bonus and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme
We have now have a fantastic opportunity for a Service Delivery Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer service.
You'll have great communication skills and enjoy delighting your customers, demonstrating professionalism and positive behaviours and with Sunbelt Rentals Values at the heart of everything you do.
Your key responsibilities will include:
General workshop administrative tasks, primary tasks include supporting the Workshop Manager
Administration of statutory and service inspection cycles
Raising and receipting purchase orders
Communicate effectively with operational, logistics, engineering and sales colleagues, to ensure that customer requirements are delivered cost effectively and in accordance with the relevant SLA
Ensure that all contact points (telephone calls, emails, etc) are dealt with promptly and professionally, focusing on a positive customer experience at all times
Support the Regional Customer Service Desk with all damage and loss issues in line with operational procedures
Manage any Service Centre based customer enquiries and quotations, taking ownership, using judgement to negotiate and convert to confirmed orders in a timely manner.
Dealing with supplier queries, processing engineer pre-hire inspections, warranty administration, engineer capacity planning.
Carry out any hire activity as required within the Service Centre (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, IDTs, etc.)
Deliver accurate and timely hire contract administration from initial order taking to completion and ensure that all transactions and documentation are filed accurately
Maintaining up-to-date knowledge of the equipment and services Sunbelt Rentals offer
About The Candidate
What will you need to bring to the role?
Skills and Experience:
Customer Service experience, including dealing with inbound and outbound enquiries through multiple channels eg telephone, web, email
Strong interpersonal skills, able to communicate clearly and concisely in both verbal and written formats and demonstrates effective listening skills
Excellent administrative skills
Computer literacy essential
Strong organisational skills, methodical approach with close attention to detail and adherence to Company standards and procedures
Experience in the plant hire industry is advantageous but not essentialKey Behaviours:
A continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
Customer focus - ability to see issues from customers' perspective, engages customer in the development of solutions
Sets high performance standards for self and others
A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs
Good team player with a collaborative approach in supporting others to get things done.
Self motivated with the drive and determination to succeed in all areas of the role.
About The Company
As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.
In this role you'll be joining our Plant & Tools specialist team. We offer our customers the very latest, safest and most environmentally friendly equipment from the world's leading manufacturers. From bowsers and compressors to excavators and sustainable lighting towers - the Sunbelt Rentals Plant range is unmatched in the industry. In our Tool Hire range we offer everything from small tools for DIY/ Garden Makeovers to major construction projects.
Our people are at the very heart of our values and they're our greatest asset. Join us and we'll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.
The package includes a competitive salary, bonus and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme