Senior Customer Service Advisor - Sales
- Recruiter
- Confidential
- Location
- Orkney
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The Role
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people, you're a good listener and you think you could help our customers feel welcome, then this Customer Service Supervisor vacancy could be a great opportunity for you.
This Customer Service Supervisor role is working in our Jewson Branch on Grainshore Road, Kirkwall. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.
What will I be doing in this role?
The Senior Customer Service Advisor role is a key role within this branch. You will be responsible for supervising the team to deliver an excellent customer experience and work towards Branch sales and profit targets by: Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice.
Key day to day duties include:
Serving customers both face to face and over the phone, providing outstanding levels of customer service ensuring all customer orders are fulfilled in a timely fashion
Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
Complete stock-take activities and maintaining appropriate housekeeping procedures to maintain a clean, safe and tidy working environmentWhat skills are we looking for?
First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:
Relevant market and product knowledge - We are looking for someone who has a good understanding of plumbing products for this position
Ability to lead, coach and develop a team
Proactive, flexible and enthusiastic attitude
Demonstrable customer service/experience focus
IT literate
Able to create and maintain successful customer relationshipsPlease note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.
About us
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people, you're a good listener and you think you could help our customers feel welcome, then this Customer Service Supervisor vacancy could be a great opportunity for you.
This Customer Service Supervisor role is working in our Jewson Branch on Grainshore Road, Kirkwall. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.
What will I be doing in this role?
The Senior Customer Service Advisor role is a key role within this branch. You will be responsible for supervising the team to deliver an excellent customer experience and work towards Branch sales and profit targets by: Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice.
Key day to day duties include:
Serving customers both face to face and over the phone, providing outstanding levels of customer service ensuring all customer orders are fulfilled in a timely fashion
Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
Complete stock-take activities and maintaining appropriate housekeeping procedures to maintain a clean, safe and tidy working environmentWhat skills are we looking for?
First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:
Relevant market and product knowledge - We are looking for someone who has a good understanding of plumbing products for this position
Ability to lead, coach and develop a team
Proactive, flexible and enthusiastic attitude
Demonstrable customer service/experience focus
IT literate
Able to create and maintain successful customer relationshipsPlease note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.
About us
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen