Client Relationship Manager
- Recruiter
- Confidential
- Location
- Northampton
- Salary
- 21000.00 - 28000.00 GBP Annual + see job spec
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
We're searching for a new Client Relationship Manager to work in our highly motivated, inclusive and productive Fulfilment Team that deliver a high quality, cost effective service and support our colleagues transport, commercial teams and the overall network.
Our ideal candidate will have a passion for developing strong client account relationships, ensuring both the company's goals and those of its clients are achieved. We're looking for someone that will deliver an excellent service that represents value-for-money for clients and delivers meaningful revenues to the company.
Reporting to our General Manager, you'll support our client growth plans in identifying additional revenue streams, maximising profit potential and host client review meetings to ensure a true partnership approach.
Day-to-day management of client support requests
Escalation point for issues, incidents and staff concerns
Monitor the company's performance against agreed SLAs
Review service performance and implement improvement plans
Liaise with managers of other departments to ensure operational objectives are met
Facilitate regular client reviews
Coordinate changes to client pricing e.g. NLW, Carrier Price Reviews, Supplier Price Changes
Review client financial performance in line with budget
Compile activity reports and produce client invoicing
Involved in revenue assurance and credit control
Involved in pre-sales consultancy and feasibility studies
Support significant business change; involved with Programme & Project ManagementKeywords: Account Manager | Account Executive | Sales Executive | Account Management | Customer Support | Complaint Handling | SLAs | Negotiation | Reporting | Change Management | Client Relationship | Analysis | IT Literate | MS Office | Excel | PowerPoint | Word | Client Facing | Ecommerce | Logistics | Warehousing | Customer Service | Trend Analysis | Credit Control
Benefits
23 days annual leave in addition to 8 public holidays, increasing with long service
Company contributed pension
Preferential discounts on clients' products and services
Access to a company benefits portal (providing discounts on High-Street Shopping, Days Out, and Food & Drink)
Long Service Rewards (Financial and Leave based)
Life Assurance Plan
Health Cash Plan
Strong Development Opportunities through E-Learning, Management Development Programmes, and Apprenticeship courses
Employee Assistance Programme
And other excellent benefits you'd expect from a market leader
Additional Information
Due to the operational nature of the business being 24 hours, additional hours or occasional weekend working may be necessary.
Occasional travel to other depots will be required.
Essential Skills
Able to build productive relationships with internal and external stakeholders / customers - "be a people person"
Confident communicator with highly developed oral and written communication skills
Strong analytical skills and proficient use of standard office applications e.g. Excel, Word and PowerPoint
Able to influence decisions and present to people at all levels both internally and externally
A broad range of organisational skills and ideally; experience of project management
Methodical, task-oriented, and focussed with good attention to detail
Able to provide clear, concise instructions to others
Calm, focussed and positive, even when working under pressure
Essential Experience
Extensive experience in a client facing environment as an account manager, account executive, client relationship manager, partner manager, business development manager or similar
Account Management Experience in ecommerce, fulfilment, third-party logistics, warehousing and contact centres is essential
Demonstrable experience of managing accounts providing annual revenues in excess of GBP1,000,000
Full range of account management experience including customer service, performance monitoring, management reporting, trend analysis, invoicing, credit control and leading client review meetings
Experience of providing support and training for other team membersAbout Company
Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices
Our ideal candidate will have a passion for developing strong client account relationships, ensuring both the company's goals and those of its clients are achieved. We're looking for someone that will deliver an excellent service that represents value-for-money for clients and delivers meaningful revenues to the company.
Reporting to our General Manager, you'll support our client growth plans in identifying additional revenue streams, maximising profit potential and host client review meetings to ensure a true partnership approach.
Day-to-day management of client support requests
Escalation point for issues, incidents and staff concerns
Monitor the company's performance against agreed SLAs
Review service performance and implement improvement plans
Liaise with managers of other departments to ensure operational objectives are met
Facilitate regular client reviews
Coordinate changes to client pricing e.g. NLW, Carrier Price Reviews, Supplier Price Changes
Review client financial performance in line with budget
Compile activity reports and produce client invoicing
Involved in revenue assurance and credit control
Involved in pre-sales consultancy and feasibility studies
Support significant business change; involved with Programme & Project ManagementKeywords: Account Manager | Account Executive | Sales Executive | Account Management | Customer Support | Complaint Handling | SLAs | Negotiation | Reporting | Change Management | Client Relationship | Analysis | IT Literate | MS Office | Excel | PowerPoint | Word | Client Facing | Ecommerce | Logistics | Warehousing | Customer Service | Trend Analysis | Credit Control
Benefits
23 days annual leave in addition to 8 public holidays, increasing with long service
Company contributed pension
Preferential discounts on clients' products and services
Access to a company benefits portal (providing discounts on High-Street Shopping, Days Out, and Food & Drink)
Long Service Rewards (Financial and Leave based)
Life Assurance Plan
Health Cash Plan
Strong Development Opportunities through E-Learning, Management Development Programmes, and Apprenticeship courses
Employee Assistance Programme
And other excellent benefits you'd expect from a market leader
Additional Information
Due to the operational nature of the business being 24 hours, additional hours or occasional weekend working may be necessary.
Occasional travel to other depots will be required.
Essential Skills
Able to build productive relationships with internal and external stakeholders / customers - "be a people person"
Confident communicator with highly developed oral and written communication skills
Strong analytical skills and proficient use of standard office applications e.g. Excel, Word and PowerPoint
Able to influence decisions and present to people at all levels both internally and externally
A broad range of organisational skills and ideally; experience of project management
Methodical, task-oriented, and focussed with good attention to detail
Able to provide clear, concise instructions to others
Calm, focussed and positive, even when working under pressure
Essential Experience
Extensive experience in a client facing environment as an account manager, account executive, client relationship manager, partner manager, business development manager or similar
Account Management Experience in ecommerce, fulfilment, third-party logistics, warehousing and contact centres is essential
Demonstrable experience of managing accounts providing annual revenues in excess of GBP1,000,000
Full range of account management experience including customer service, performance monitoring, management reporting, trend analysis, invoicing, credit control and leading client review meetings
Experience of providing support and training for other team membersAbout Company
Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices