Customer Support Team Operative

We are currently recruiting for a Customer Support Team Operative on 6 months rolling contract for a client based in Milton Keynes on an hourly rate of GBP15.83 per hour. Working remotely until restrictions ease.

Job responsibilities:

*Receive phone calls/emails from external or internal customers and action accordingly.
*Log requests for work and using existing office systems, initiate the quote request process and track its progress.
*Proactively liaise with Programme teams/Design teams, Programme Directors and Account Managers as necessary.
*Compile off-the-shelf product quotes efficiently and seamlessly, managing those smaller projects end to end.
*Ensure swift sending of more complex quotes from Programme teams.
*Process receipt of purchase orders.
*Proactively maintain necessary data logs, and the electronic filing structure for emails and quote requests.
*Assist with the production of management Information on work undertaken and processed through the Customer Support Team.
*Keep customers informed and manage their expectations.
*Carry out other work as directed by supervising officer.

Skills, Knowledge and experience:
*Excellent communication and organisational skills.
*Able to work effectively as part of a team.
*Flexibility to adopt new processes.
*Ability to provide a professional service when dealing with customers and stakeholders especially under pressure situations.
*IT literate with good practical knowledge/experience of the Microsoft Office Suite especially Excel and Word.
*Enthusiastic, Motivated, self-starter who can work without close supervision.
*Excellent telephone communication skills.
*Some knowledge or awareness of costing/pricing issues.

If you are interested in this role please send your CV (see below)

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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