Business Support Manager

Health Management is a subsidiary of MAXIMUS UK and one of the UK's leading occupational health providers. We believe a healthy and productive workforce is critical to business success. As such, we deliver holistic corporate health and wellness programmes that enable organisations to promote and maintain the physical, mental and social wellbeing of their employees.

** Home Based - Flexible on location **

Job Summary

To lead a team of multidisciplinary clinicians ensuring that an efficient, effective and high quality clinical service is delivered to meet the needs of customers, to work with all key stakeholders in terms of procedures, processes and relationships, and to ensure consistent and commercially viable operational and clinical delivery in accordance with professional standards

Job Description Summary

•To provide leadership to a team of clinicians ensuring they are capable of delivering a consistent level of clinical services to meet HM's target operating model

•In conjunction with the Medical Director, Clinical Support Lead, and the Clinical Governance Manager, to ensure clinicians have the relevant competencies to deliver safe and efficient clinical practise to our customers.

•In conjunction with the Medical Director, Clinical Support Lead, and the Clinical Governance Manager, to ensure that regular appraisals and clinical audits are undertaken in line with HML audit process to a consistently high standard

•Responsible for recruitment, induction, training, regular reviews, performance management, clinical appraisal and continuous development.

•To undertake projects as and when required

•Responsibility for highlighting any complaints from clients to the Clinical Governance manager, Service Delivery Manager and/or relevant Client Services Managers.

•To ensure that all team members are aware of, understand and implement agreed procedures and protocols.

•To undertake absence interviews on return from time away from work.

•To develop and maintain highly effective relationships with clinicians within the team to improve flexibility and responsiveness and, where necessary, to work with recruitment colleagues to hire the right clinical resources in the right locations with the right mix of skills

•To develop and maintain a performance driven, engaged and development focused culture within the team

•To provide regular management information, reports and where needed, action plans against key departmental metrics

•To provide recommendations to the senior leadership team on how to mitigate clinical delivery risk, improve efficiency and / or develop client relationships.

•To work collaboratively with the wider HML business to develop its clinical services and contribute to the development of policy, procedures, and operational standards.

Must Have :

•Performance management

•Experience of dealing with abroad range of staffing (HR) issues (with appropriate support)

•Experience of project management

•Experience of working with a quality system

•Able to communicate effectively within all levels of business areas including Senior Management