Sales Support / Receptionist
- Recruiter
- Confidential
- Location
- Leyland
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Sales Support / Receptionist.
North West
Competitive Salary
Fantastic opportunity for full time and part time Sales Support / Receptionist.
Clearview Home Improvements are the Northwest's leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions and Windows and Doors. To support our ongoing growth, we have opportunities for Showroom Sales Support to work in our Showroom located in Leyland.
You will be part of the front of house team, be the first point of contact, welcoming customers and making them feel comfortable. You will be professional, courteous, friendly, and great at delivering outstanding customer service. You will be excellent at establishing and building a rapport with customers, identifying their needs, and assisting in any way required.
The role offers and expects flexibility, with hours and days to be agreed. You will be expected to provide ad hoc weekend cover.
If you are reliable, friendly, and organised, with good experience of providing excellent levels of face to face and telephone customer service, this could be the role for you.
You will have previous Reception and Customer Service experience in a similar role, with excellent organisation and admin skills
Role Responsibilities
* To welcome all customers visiting our showroom, ensuring a positive and hospitable environment, offering refreshments to all visitors and provide the best possible customer experience.
* To ensure the showroom area is maintained to a clean and tidy standard.
* Respond to potential customers that have made enquiries online to organise appointments.
* To respond to any call care calls and maintain customer contact, including keeping the customer informed of progress.
* To ensure that any telephone messages are passed to relevant departments with full and concise details of the customer query.
* To ensure the brochure stand is stocked and brochures replenished when required.
* To ensure the paper and electronic diary are aligned and the number of appointments booked are counted and up to date.
* To ensure appointments are printed and all salespeople have their leads.
* To provide a list of duties not completed for colleagues to be able to finalise.
* To enter customer details onto the customer database system, ensuring all customer information is documented accurately and passed on to the relevant manager.
* To ensure you leave the daily activity report on the sales desk, with all enquiries attached.
* To ensure you leave all deposits in the reception location with the relevant and required details.
Person Attributes
* Excellent communication skills with the ability to communicate with people at all level.
* Excellent customer service skills, with a friendly and welcoming manner, ensuring customers feel comfortable and leave having had a good experience.
* Excellent experience in a similar role would be advantageous.
* You will need to be highly organised and efficient.
* Excellent computer skills.
* Have a smart appearance.
* Excellent telephone manner and customer facing skills.
* Be enthusiastic and highly motivated, with a can-do approach and the ability to get the job done in the required timescales.
* The ability to either work on own initiative with minimum supervision or as part of a team.
* To ensure all work is completed in a timely and accurate manner with proven experience of adhering to deadlines.
* A proactive approach to work with the ability to prioritise and manage own workload.
* A strong sense of humour with the ability to build good working relations.
* Excellent team working skills with the ability to develop good positive working relations with all stakeholders.
* A flexible approach to work.
* The ability to maintain confidentiality, accurate records, and complete work documentation in agreed timescale.
In return we offer competitive rates of pay, quality uniform, parking, refreshments, and a great working environment.
If you would like to be considered for this opportunity, please send your CV and covering letter: detailing your salary expectations
North West
Competitive Salary
Fantastic opportunity for full time and part time Sales Support / Receptionist.
Clearview Home Improvements are the Northwest's leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions and Windows and Doors. To support our ongoing growth, we have opportunities for Showroom Sales Support to work in our Showroom located in Leyland.
You will be part of the front of house team, be the first point of contact, welcoming customers and making them feel comfortable. You will be professional, courteous, friendly, and great at delivering outstanding customer service. You will be excellent at establishing and building a rapport with customers, identifying their needs, and assisting in any way required.
The role offers and expects flexibility, with hours and days to be agreed. You will be expected to provide ad hoc weekend cover.
If you are reliable, friendly, and organised, with good experience of providing excellent levels of face to face and telephone customer service, this could be the role for you.
You will have previous Reception and Customer Service experience in a similar role, with excellent organisation and admin skills
Role Responsibilities
* To welcome all customers visiting our showroom, ensuring a positive and hospitable environment, offering refreshments to all visitors and provide the best possible customer experience.
* To ensure the showroom area is maintained to a clean and tidy standard.
* Respond to potential customers that have made enquiries online to organise appointments.
* To respond to any call care calls and maintain customer contact, including keeping the customer informed of progress.
* To ensure that any telephone messages are passed to relevant departments with full and concise details of the customer query.
* To ensure the brochure stand is stocked and brochures replenished when required.
* To ensure the paper and electronic diary are aligned and the number of appointments booked are counted and up to date.
* To ensure appointments are printed and all salespeople have their leads.
* To provide a list of duties not completed for colleagues to be able to finalise.
* To enter customer details onto the customer database system, ensuring all customer information is documented accurately and passed on to the relevant manager.
* To ensure you leave the daily activity report on the sales desk, with all enquiries attached.
* To ensure you leave all deposits in the reception location with the relevant and required details.
Person Attributes
* Excellent communication skills with the ability to communicate with people at all level.
* Excellent customer service skills, with a friendly and welcoming manner, ensuring customers feel comfortable and leave having had a good experience.
* Excellent experience in a similar role would be advantageous.
* You will need to be highly organised and efficient.
* Excellent computer skills.
* Have a smart appearance.
* Excellent telephone manner and customer facing skills.
* Be enthusiastic and highly motivated, with a can-do approach and the ability to get the job done in the required timescales.
* The ability to either work on own initiative with minimum supervision or as part of a team.
* To ensure all work is completed in a timely and accurate manner with proven experience of adhering to deadlines.
* A proactive approach to work with the ability to prioritise and manage own workload.
* A strong sense of humour with the ability to build good working relations.
* Excellent team working skills with the ability to develop good positive working relations with all stakeholders.
* A flexible approach to work.
* The ability to maintain confidentiality, accurate records, and complete work documentation in agreed timescale.
In return we offer competitive rates of pay, quality uniform, parking, refreshments, and a great working environment.
If you would like to be considered for this opportunity, please send your CV and covering letter: detailing your salary expectations