Operations Manager
- Recruiter
- Confidential
- Location
- Stratford-upon-Avon
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Role: Operations Manager
Salary: GBP40,000 & 20% bonus + benefits
Location: Stratford Upon Avon
Hours: 40 hours per week
CCA Recruitment are delighted to be partnering with a client to deliver recruitment for a Operations Manager for their site based in Stratford Upon Avon
The role offers great development opportunities and a brilliant benefits package.
They are looking for an experienced Operations Manager ideally from a background to drive performance and lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI's across the site. Leading 4-6 direct reports across 100FTE.
Do you Foster an inclusive, consistent and supportive 'People First' culture?
Are you a great communicator?
Can you coach,develop and lead by example?
The Operations Manager role:
Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.Ensure GOS metrics are consistently achieved and appropriate actions taken to address any shortfall.
Undertake performance reviews and 1:1 meetings with direct reports against KPI's.
Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
Management of any campaign migration or new business implementation.
Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.Skills
Excellent verbal and written skills.
Strong leadership skills with ability to manage multiple teams and large groups of people
Performance Management Skills (coaching, conducting an appraisal).
Strong verbal/written communication and facilitation skills.
Strong interpersonal/communication skills.
Client Management Skills
Knowledge/Abilities
Demonstrated knowledge of contact centre operations management
Ideally from a BPO background
Supervisory skills (including tools, processes and systems knowledge)
Demonstrated knowledge of technology industry and general business management.
Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
Please follow the link to apply for this Operations Manager role
Salary: GBP40,000 & 20% bonus + benefits
Location: Stratford Upon Avon
Hours: 40 hours per week
CCA Recruitment are delighted to be partnering with a client to deliver recruitment for a Operations Manager for their site based in Stratford Upon Avon
The role offers great development opportunities and a brilliant benefits package.
They are looking for an experienced Operations Manager ideally from a background to drive performance and lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI's across the site. Leading 4-6 direct reports across 100FTE.
Do you Foster an inclusive, consistent and supportive 'People First' culture?
Are you a great communicator?
Can you coach,develop and lead by example?
The Operations Manager role:
Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.Ensure GOS metrics are consistently achieved and appropriate actions taken to address any shortfall.
Undertake performance reviews and 1:1 meetings with direct reports against KPI's.
Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
Management of any campaign migration or new business implementation.
Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.Skills
Excellent verbal and written skills.
Strong leadership skills with ability to manage multiple teams and large groups of people
Performance Management Skills (coaching, conducting an appraisal).
Strong verbal/written communication and facilitation skills.
Strong interpersonal/communication skills.
Client Management Skills
Knowledge/Abilities
Demonstrated knowledge of contact centre operations management
Ideally from a BPO background
Supervisory skills (including tools, processes and systems knowledge)
Demonstrated knowledge of technology industry and general business management.
Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
Please follow the link to apply for this Operations Manager role